Frontline Housing Officer — Tenancy, Estate & Community Support

Brackenberry; Northampton; On-site; GBP 23,000 - 29,000; Full time

Job summary

Brackenberry Ltd is assisting a Local Authority in Northampton to appoint a Neighbourhood Housing Officer on a 3-month contract, with a strong likelihood of extension at the client's discretion.

The role delivers frontline housing management services to council tenants and leaseholders, including tenancy and income management, anti-social behaviour, estate management and enforcement of tenancy conditions. Rate of pay is £17.05-£21.59 per hour.

Qualifications

• Minimum of 5 GCSEs including Maths and English, or equivalent.
• Strong knowledge of housing legislation, regulation and case law.
• Experience of working with customers with difficult circumstances or complex needs.

Responsibilities

• Deliver a consistent, customer-focused housing management service to tenants and leaseholders.
• Provide accurate housing advice, guidance, support and assistance to customers in a timely manner.
• Undertake home and property visits, including tenancy reviews and inspections.
• Process tenancy changes and housing move applications.
• Respond to tenancy reference requests and assist with emergency accommodation arrangements.

Skills

Customer service

Negotiation

Mediation

Education

GCSEs including Maths & English

Job description

Brackenberry Ltd is assisting a Local Authority in Northampton to appoint a Neighbourhood Housing Officer on a 3-month contract, with a strong likelihood of extension at the client's discretion.

The role delivers frontline housing management services to council tenants and leaseholders, including tenancy and income management, anti-social behaviour, estate management and enforcement of tenancy conditions. Rate of pay is £17.05-£21.59 per hour.