Neighbourhood Housing Officer

Brackenberry; Northampton; On-site; GBP 23,000 - 29,000; Full time

Job summary

Brackenberry Ltd is assisting a Local Authority in Northampton to appoint a Neighbourhood Housing Officer on a 3-month contract, with a strong likelihood of extension at the client's discretion.

The role delivers frontline housing management services to council tenants and leaseholders, including tenancy and income management, anti-social behaviour, estate management and enforcement of tenancy conditions. Rate of pay is £17.05-£21.59 per hour.

Qualifications

• Minimum of 5 GCSEs including Maths and English, or equivalent.
• Strong knowledge of housing legislation, regulation and case law.
• Experience of working with customers with difficult circumstances or complex needs.

Responsibilities

• Deliver a consistent, customer-focused housing management service to tenants and leaseholders.
• Provide accurate housing advice, guidance, support and assistance to customers in a timely manner.
• Undertake home and property visits, including tenancy reviews and inspections.
• Process tenancy changes and housing move applications.
• Respond to tenancy reference requests and assist with emergency accommodation arrangements.

Skills

Customer service

Negotiation

Mediation

Education

GCSEs including Maths & English

Job description

We are working closely alongside a Local Authority in Northampton to assist with the appointment of a Neighbourhood Housing Officer, on a 3-month contract, highly likely to be extended at clients discretion.

Rate of Pay: £17.05 - £21.59 per hour

Summary:

The Neighbourhood Housing Officer will deliver frontline housing management services to council tenants and leaseholders. The role will provide a customer-focused tenancy management service covering tenancy and leasehold management, income collection and arrears recovery, anti-social behaviour, estate management, customer engagement and enforcement of tenancy conditions.

Responsibilities:

• Deliver a consistent, customer-focused housing management service to tenants and leaseholders.
• Provide accurate housing advice, guidance, support and assistance to customers in a timely manner.
• Undertake home and property visits, including tenancy reviews, property inspections, settling-in visits, abandoned property reports, pre-void inspections and warrants of entry.
• Process tenancy changes, mutual exchanges, property alterations and home move assistance applications.
• Respond to tenancy reference requests.
• Assist with arranging emergency accommodation where properties are damaged or deemed uninhabitable.

Qualification:

• Minimum of 5 GCSEs including Maths and English, or equivalent.
• Minimum 3 years' relevant experience in a similar housing role within a local authority or registered provider.
• Strong knowledge of housing legislation, regulation and case law.
• Experience of working with customers who have difficult circumstances, multiple or complex needs and challenging behaviours.
• Ability to manage and prioritise workload independently to meet targets and service demands.
• Excellent interviewing, negotiation and mediation skills.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires a Basic DBS

Disclaimer:

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important:

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.