Field-Based Housing Officer — Build Stronger Communities

Carrington West; Northampton; On-site; GBP 37,000 - 51,000; Full time

Benefits offered by this job

3-month contract

Job summary

Carrington West is seeking a Neighbourhood Housing Officer based in Northamptonshire. The role is field-based, paying £32.10 per hour, with an initial 3-month contract and ASAP start.

You will deliver a high-quality housing management service to tenants and leaseholders, handling tenancy, rent arrears and anti-social behaviour while supporting residents to sustain their tenancies. You will conduct home visits, tenancy reviews and estate inspections, and collaborate with residents and partner

Qualifications

• Excellent communication, negotiation and problem-solving skills.
• Strong knowledge of tenancy management, housing legislation, regulation and possession processes.
• Experience managing cases involving vulnerable residents, complex needs and challenging behaviour.
• Ability to manage your own workload effectively and work to deadlines and performance targets.

Responsibilities

• Deliver a proactive tenancy management service, providing advice, guidance and support to tenants and leaseholders.
• Carry out home visits, tenancy reviews, property inspections and tenancy-related assessments.
• Manage tenancy changes, mutual exchanges, property alterations and other housing-related applications.
• Investigate and manage anti-social behaviour cases, tenancy breaches and customer concerns, taking appropriate action where required.
• Support residents experiencing financial difficulties through effective rent arrears management, repayment plans and referrals to support services.
• Undertake estate inspections, identify issues and work with residents and partner agencies to improve neighbourhoods.
• Support empty property processes including advertising, viewings, sign-ups and customer welcome meetings.

Skills

Communication

Negotiation

Problem-solving

Workload management

Job description

Carrington West is seeking a Neighbourhood Housing Officer based in Northamptonshire. The role is field-based, paying £32.10 per hour, with an initial 3-month contract and ASAP start.

You will deliver a high-quality housing management service to tenants and leaseholders, handling tenancy, rent arrears and anti-social behaviour while supporting residents to sustain their tenancies. You will conduct home visits, tenancy reviews and estate inspections, and collaborate with residents and partner