Frontline Fraud Verification Officer

Government Recruitment Service; Selby; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service in Selby is seeking a Verification Assurance Officer to join a dedicated team at Jobcentre and Service Centres. The role focuses on preventing fraud at the frontline, interviewing claimants, and collaborating with colleagues to strengthen verification controls and reduce welfare system risk.

It requires face-to-face work from a Jobcentre location with no hybrid or home-working option.

Qualifications

• Experience conducting initial and further evidence interviews for verification of identification, housing costs, children and childcare costs within Universal Credit.
• Ability to communicate clearly with claimants and Jobcentre colleagues to improve fraud controls on the frontline.
• Provide regular feedback on fraud trends and share insights with risk and intelligence teams.

Responsibilities

• Conduct initial and further evidence interviews and verification activities within Jobcentre and Service Centre teams.
• Lead interviews when there is suspicion regarding documents used for verification of benefits.
• Run customer education sessions to explain responsibilities and consequences of non-compliance.
• Collate and maintain Management Information (MI) as directed by analysts and performance teams.

Skills

Communication

Interviewing

Fraud awareness

Job description

Government Recruitment Service in Selby is seeking a Verification Assurance Officer to join a dedicated team at Jobcentre and Service Centres. The role focuses on preventing fraud at the frontline, interviewing claimants, and collaborating with colleagues to strengthen verification controls and reduce welfare system risk.

It requires face-to-face work from a Jobcentre location with no hybrid or home-working option.