Frontline Food Assistant: Fast-Paced Customer Expert

Marks & Spencer Plc; Banbridge; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer plc in the UK is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace, advising customers, and driving sales while staying calm under pressure.

You’ll use Sparks App and in-store devices to enhance the customer experience, work flexibly across store areas, and contribute to a positive, high-energy team environment.

Qualifications

• Experience delivering five-star customer service.
• Able to thrive in a high-pressure retail environment.
• Willingness to work across store areas and shifts.

Responsibilities

• Assist customers in-store and promote products.
• Provide fast, friendly service and resolve queries.
• Utilize Sparks App and store devices to support the customer journey.
• Collaborate with colleagues to maintain a seamless shopping experience.

Skills

Customer service

Team player

Digital literacy

Adaptability

Tools

Sparks App

In-store devices

Job description

Marks & Spencer plc in the UK is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace, advising customers, and driving sales while staying calm under pressure.

You’ll use Sparks App and in-store devices to enhance the customer experience, work flexibly across store areas, and contribute to a positive, high-energy team environment.