Frontline Food Customer Assistant — Fast-Paced & Flexible

Marks & Spencer Plc; Greater London; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer plc in the United Kingdom is seeking a Customer Assistant for the Food section. You will be at the frontline, delivering five-star service at pace, while using Sparks and in-store devices to enhance the customer experience.

As a brand ambassador, you’ll stay proactive in a high-pressure environment, supporting store teams across shifts and areas, and helping drive sales through confident product recommendations.

Qualifications

• Frontline customer service in a busy retail environment.
• Ability to remain calm and helpful under pressure.
• Comfort with digital tools and in-store devices.

Responsibilities

• Assist customers in the Food section and answer product questions.
• Promote and sell new food products with confident recommendations.
• Maintain high-store standards and support other areas as needed.

Skills

Customer service

Teamwork

Adaptability

Digital tools

Tools

Sparks

Job description

Marks & Spencer plc in the United Kingdom is seeking a Customer Assistant for the Food section. You will be at the frontline, delivering five-star service at pace, while using Sparks and in-store devices to enhance the customer experience.

As a brand ambassador, you’ll stay proactive in a high-pressure environment, supporting store teams across shifts and areas, and helping drive sales through confident product recommendations.