Food Frontline Associate – Fast-Paced Customer Service

Marks & Spencer Plc; Epsom; On-site; GBP 12,398,000 - 16,531,000; Part time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Customer Assistant for our Food section. You’ll be at the frontline, delivering five-star service at pace and representing the M&S brand in a busy retail environment.

You will use Sparks App and in-store devices to assist customers, work across store areas, and thrive in a high-pressure setting with welcoming, team-driven colleagues.

Qualifications

• Customer service experience preferred.
• Ability to work in a fast-paced environment.
• Willingness to work across multiple store areas and shifts.

Responsibilities

• Provide five-star service and frontline support in Food section.
• Advise and upsell new food products to customers.
• Utilise Sparks App and in-store devices to assist shopping.
• Support store operations and maintain a positive, high-energy environment.

Skills

Customer service

Team player

Resilience

Digital literacy

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Plc in the United Kingdom is seeking a Customer Assistant for our Food section. You’ll be at the frontline, delivering five-star service at pace and representing the M&S brand in a busy retail environment.

You will use Sparks App and in-store devices to assist customers, work across store areas, and thrive in a high-pressure setting with welcoming, team-driven colleagues.