Frontline Food Assistant - Fast-Paced & Digital-Savvy

Marks and Spencer; Lincoln; On-site; GBP 12,000 - 14,000; Part time

Job summary

Marks and Spencer in the UK is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five‑star service at pace and meeting strong customer demand, while using Sparks App and in‑store devices to help customers get what they want.

You’ll be a resilient, team‑oriented ambassador who confidently recommends and sells our newest food products. The role requires flexibility across shifts and areas to support a seamless, high‑energy customer experience in-store.

Qualifications

• Customer service experience and product knowledge preferred.
• Willingness to work in a fast-paced retail environment.
• Ability to work as part of a flexible team across store areas.

Responsibilities

• Deliver five-star service at pace in the Food section.
• Experts recommend and sell new food products to customers.
• Utilise Sparks App and in-store devices to enhance the customer experience and ensure product availability.
• Work as a team to maintain a high-energy, customer-focused store environment.

Skills

Customer service

Communication

Team player

Flexible shifts

Digital tools

Tools

Sparks App

Job description

Marks and Spencer in the UK is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five‑star service at pace and meeting strong customer demand, while using Sparks App and in‑store devices to help customers get what they want.

You’ll be a resilient, team‑oriented ambassador who confidently recommends and sells our newest food products. The role requires flexibility across shifts and areas to support a seamless, high‑energy customer experience in-store.