Frontline Family Hub Advisor – Help Families Access Support

Walsall Council; Walsall; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Job Share possible

Job summary

Walsall Council invites applications for Customer Service Advisors for the Best Start Family Hubs. This frontline role is the first point of contact for families, carers and visitors, delivering information, signposting and a welcoming service.

Working across Family Hub locations on site, you will support referrals, digital access, and maintain records while contributing to early intervention and prevention through excellent customer service.

Qualifications

• You will have experience of working in a customer-facing environment.
• Excellent communication and interpersonal skills are essential.
• Ability to maintain accurate records and handle varied workloads.
• Commitment to equality, inclusion and excellent customer service.

Responsibilities

• Provide a welcoming, professional and inclusive service to customers visiting Best Start Family Hubs.
• Be the first point of contact for enquiries in person, by phone and via digital channels.
• Provide information, advice and signposting to services for children, young people and families.
• Support referrals and warm handovers to internal services and partner organisations.
• Promote self-service and digital access where appropriate.
• Maintain accurate records of interactions and service requests.
• Support community engagement activities and outreach sessions.
• Contribute to service improvements by sharing customer feedback.

Skills

Customer service

Communication

Interpersonal

Organisational

Digital literacy

Equality

Job description

Walsall Council invites applications for Customer Service Advisors for the Best Start Family Hubs. This frontline role is the first point of contact for families, carers and visitors, delivering information, signposting and a welcoming service.

Working across Family Hub locations on site, you will support referrals, digital access, and maintain records while contributing to early intervention and prevention through excellent customer service.