Frontline Duty Worker: Triage, Care & Crisis Support

Change Grow Live; Bromley; On-site; Confidential; Full time

Benefits offered by this job

Generous annual leave entitlement

Ongoing training and development

Career progression opportunities

Wellbeing support access

Supportive team environment

Job summary

Change Grow Live is seeking a motivated Duty Worker to be at the frontline of our service in Bromley. You will manage referrals, carry out triage and assessments, and ensure timely support with harm reduction and crisis intervention where needed.

You will also support the wider team, manage caseloads, and liaise with partner agencies to coordinate care. DBS checks apply and visa sponsorship is not available.

Qualifications

• Experience completing assessments within health, social care, or substance misuse services.
• Experience delivering or co-facilitating psychosocial interventions or group work.
• Able to manage competing demands in a busy environment.
• Strong assessment, care planning and risk management skills.

Responsibilities

• Act as the first point of contact for new referrals and enquiries.
• Complete initial and comprehensive assessments, including risk assessments and care planning.
• Carry out triage and screening to determine appropriate support pathways.
• Provide harm reduction advice and crisis support.
• Manage daily duty systems, including phone and face-to-face support.
• Facilitate psychosocial groups to support recovery and engagement.
• Support team caseloads to ensure continuity of care.
• Liaise with partner agencies (healthcare, housing, criminal justice).
• Safeguard vulnerable individuals and follow safeguarding procedures.
• Maintain accurate and timely case records.

Skills

Assessments

Group work

Risk management

Job description

Change Grow Live is seeking a motivated Duty Worker to be at the frontline of our service in Bromley. You will manage referrals, carry out triage and assessments, and ensure timely support with harm reduction and crisis intervention where needed.

You will also support the wider team, manage caseloads, and liaise with partner agencies to coordinate care. DBS checks apply and visa sponsorship is not available.