Entry into Service Recovery Worker

Change Grow Live; Bromley; On-site; Confidential; Full time

Benefits offered by this job

25 days annual leave

Wellness Hour

Wellness Hub access

Pension scheme

Learning and development

Inclusive working environment

Job summary

Change Grow Live in Bromley is seeking an Entry Into Service Worker on a fixed-term contract until 31 March 2027. The role supports people at the initial access point to treatment, balancing direct engagement with assessments and safeguarding within a multidisciplinary team.

You will help people navigate the early stages of their treatment journey, build trust quickly and promote recovery-focused, trauma-informed care, with a strong emphasis on compassionate, person-centred support.

Qualifications

• Experience working with vulnerable adults or communities facing complex challenges.
• Excellent communication and engagement skills.
• Ability to build trust and rapport quickly.
• Strong organisational skills and attention to detail.
• Understanding of safeguarding, confidentiality and professional boundaries.
• Ability to work effectively as part of a multidisciplinary team.
• Passion for helping people make positive changes.

Responsibilities

• Welcoming and engaging people entering treatment and recovery services.
• Completing screening assessments and gathering information to support care planning.
• Supporting individuals through the early stages of their recovery journey.
• Delivering harm reduction advice, guidance and practical interventions.
• Identifying safeguarding concerns and undertaking risk assessments where required.
• Maintaining accurate, timely and high-quality case records.
• Working collaboratively with colleagues and external professionals.
• Supporting individuals to access wider services, including healthcare, housing, wellbeing and community support.
• Promoting recovery-focused, trauma-informed and person-centred approaches throughout your work.

Skills

Vulnerable groups

Communication skills

Rapport building

Organisational skills

Safeguarding knowledge

Teamwork

People-centered

Job description

Entry Into Service Worker

Bromley | Fixed-Term Contract until 31st March 2027 | 37.5 Hours per Week

Be the First Step Towards Recovery

Every person who walks through our doors has a story. Some are taking their first steps towards change. Others are returning after setbacks. All deserve to be met with compassion, respect and the opportunity to build a healthier future.

At Change Grow Live, we believe that with the right support, people can overcome challenges, rediscover their strengths and achieve lasting change. As an Entry Into Service Worker, you'll play a vital role in making that happen.

This is more than a welcoming role. It's an opportunity to be the first person who helps someone feel heard, understood and supported as they begin their recovery journey.

About The Role

Joining our Bromley service, you'll be a key part of the team responsible for ensuring people can access treatment and support quickly, safely and effectively.

Working alongside recovery coordinators, clinicians and partner agencies, you'll engage with individuals at the point they enter the service, helping them navigate the first stages of their treatment journey and ensuring they are connected to the support that best meets their needs.

No two days are the same. You'll balance direct service user engagement with assessment, safeguarding, partnership working and administration, helping to create positive experiences that encourage people to remain engaged in treatment.

About You

We're looking for someone who is motivated by making a difference and who understands the importance of building positive relationships from the very first interaction.

You’ll bring

• Experience working with vulnerable adults, communities or individuals facing complex challenges.
• Excellent communication and engagement skills.
• The ability to build trust and rapport quickly.
• Strong organisational skills and attention to detail.
• An understanding of safeguarding, confidentiality and professional boundaries.
• The ability to work effectively as part of a multidisciplinary team.
• A genuine passion for helping people make positive and sustainable changes in their lives.

Experience within substance misuse, mental health, criminal justice, housing, homelessness, healthcare or community support services would be advantageous.

Why Join Change Grow Live

At Change Grow Live, you'll join a national organisation driven by purpose, evidence and compassion.

You'll work alongside passionate colleagues who are committed to improving lives and strengthening communities. In return, we'll support your professional development, invest in your learning and provide opportunities to grow your career within an organisation that values innovation, collaboration and continuous improvement.

please note Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

What You’ll Be Doing

• Welcoming and engaging people entering treatment and recovery services.
• Completing screening assessments and gathering information to support care planning.
• Supporting individuals through the early stages of their recovery journey.
• Delivering harm reduction advice, guidance and practical interventions.
• Identifying safeguarding concerns and undertaking risk assessments where required.
• Maintaining accurate, timely and high-quality case records.
• Working collaboratively with colleagues and external professionals.
• Supporting individuals to access wider services, including healthcare, housing, wellbeing and community support.
• Promoting recovery-focused, trauma-informed and person-centred approaches throughout your work.

What We Offer

• 25 days annual leave plus Bank Holidays, increasing to 30 days with service.
• A paid Wellness Hour each week.
• Access to our Wellness Hub and Employee Assistance Programme.
• A contributory pension scheme.
• Ongoing learning and development opportunities.
• A supportive and inclusive working environment.
• Access to a wide range of employee benefits and discounts.

Our Vision for 2030

Our work is guided by two ambitions

Built on Evidence and Compassion

We combine expertise, innovation and lived experience to deliver services that create meaningful and lasting outcomes.

Rooted in Communities

We work alongside local partners and communities to improve wellbeing, tackle inequalities and create opportunities for people to thrive and succeed.

We are committed to creating the conditions for success for everyone who works and volunteers with us, fostering inclusive cultures where people feel valued, supported and empowered to make a difference.

Eligibility and Additional Details

This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately we are unable to support new visa applications or extensions.

CGL points 23 to 28 (£28,557.79 - £32,802.41)

Outer London Weighting (£2,250.61)

21/9/2026

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.