Duty Recovery Worker

Change Grow Live; Bromley; On-site; Confidential; Full time

Benefits offered by this job

Generous annual leave entitlement

Ongoing training and development

Career progression opportunities

Wellbeing support access

Supportive team environment

Job summary

Change Grow Live is seeking a motivated Duty Worker to be at the frontline of our service in Bromley. You will manage referrals, carry out triage and assessments, and ensure timely support with harm reduction and crisis intervention where needed.

You will also support the wider team, manage caseloads, and liaise with partner agencies to coordinate care. DBS checks apply and visa sponsorship is not available.

Qualifications

• Experience completing assessments within health, social care, or substance misuse services.
• Experience delivering or co-facilitating psychosocial interventions or group work.
• Able to manage competing demands in a busy environment.
• Strong assessment, care planning and risk management skills.

Responsibilities

• Act as the first point of contact for new referrals and enquiries.
• Complete initial and comprehensive assessments, including risk assessments and care planning.
• Carry out triage and screening to determine appropriate support pathways.
• Provide harm reduction advice and crisis support.
• Manage daily duty systems, including phone and face-to-face support.
• Facilitate psychosocial groups to support recovery and engagement.
• Support team caseloads to ensure continuity of care.
• Liaise with partner agencies (healthcare, housing, criminal justice).
• Safeguard vulnerable individuals and follow safeguarding procedures.
• Maintain accurate and timely case records.

Skills

Assessments

Group work

Risk management

Job description

At Change Grow Live, we believe that with the right support, people can change the direction of their lives, grow as individuals and live life to their full potential.

Every day our teams work alongside people experiencing challenges with drugs and alcohol, offering compassionate, evidence-based support that is rooted in respect, dignity and hope.

Guided by our values — Be open, be compassionate and be bold — we create safe, supportive environments where people feel empowered to make positive changes.

We are looking for a motivated and compassionate Duty Worker to join our team and be at the frontline of our service. A Duty Worker is responsible for acting as the first point of contact within a service, managing incoming referrals, enquiries, and presentations, and ensuring individuals receive timely and appropriate support.

The role typically involves carrying out triage, initial and comprehensive assessments, and risk screenings, while providing immediate advice, harm reduction, and crisis intervention where needed. Duty Workers play a key role in safeguarding, identifying and responding to risk, and liaising with partner agencies to coordinate care.

They also support the wider team by stepping in to manage caseloads when required, helping to maintain continuity of care, and may facilitate psychosocial groups or brief interventions to promote engagement and recovery. Overall, they ensure the smooth day-to-day running of the service by prioritising demand, responding to urgent needs, and maintaining accurate records.

Location Bromley .

Salary CGL points 23 to 28 (£27,861.26 - £32,002.35)

Contract Fixed term - contract ends 31/03/2027

Key Responsibilities

• Act as the first point of contact for all new referrals and enquiries
• Complete initial and comprehensive assessments, including risk assessments and care planning
• Carry out triage and screening to determine appropriate support pathways
• Provide harm reduction advice and crisis support
• Manage daily duty systems, including phone and face-to-face support
• Facilitate and hold psychosocial groups to support recovery and engagement
• Step in to support team caseloads where necessary, ensuring service users continue to receive consistent care
• Liaise with partner agencies (e.g. healthcare, housing, criminal justice)
• Safeguard vulnerable individuals and follow safeguarding procedures
• Maintain accurate and timely case records

About You

• Has experience completing assessments within health, social care, or substance misuse services
• Has experience delivering or co-facilitating psychosocial interventions or group work
• Can manage competing demands in a busy environment
• Has strong assessment, care planning, and risk management skills
• Is empathetic, non-judgemental, and person-centred in approach
• Works well both independently and as part of a team
• Is flexible and willing to support wider team demands, including caseload cover
• Has good IT and record-keeping skills

What we offer

• A supportive and friendly team environment
• Ongoing training and professional development
• Opportunities for career progression
• Generous annual leave entitlement
• Access to wellbeing support

Please note This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here Skilled Worker visa Overview - GOV.UK

CGL points 23 to 28 (£28,557.79 - £32,802.41)

Outer London Weighting (£2,250.61)

21/9/2026

Dawn Evans-Booth (Bromley, Lewisham & Croydon) | [e-mail] | 07435925447

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.