Frontline Duty Manager — Lead Teams & Guest Experience

Whitbread; Nottingham; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60%off

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Whitbread is recruiting a Duty Manager for the Nottingham City Centre Premier Inn (Chapel Bar). The role is permanent with 40 hours per week and a pay rate of up to £13.86 per hour. You will lead shifts across reception, housekeeping and the restaurant to ensure guests have a great stay and your team has everything it needs.

You’ll work evenings, weekends and busy guest periods, with opportunities to progress toward a Hotel Manager role in a supportive, inclusive environment.

Qualifications

• Leadership experience in a customer-facing environment.
• Ability to lead teams and coach staff throughout shifts.
• Decision-making under pressure and a proactive problem-solver.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running smoothly.

Job description

Whitbread is recruiting a Duty Manager for the Nottingham City Centre Premier Inn (Chapel Bar). The role is permanent with 40 hours per week and a pay rate of up to £13.86 per hour. You will lead shifts across reception, housekeeping and the restaurant to ensure guests have a great stay and your team has everything it needs.

You’ll work evenings, weekends and busy guest periods, with opportunities to progress toward a Hotel Manager role in a supportive, inclusive environment.