Frontline Customer Assistant — Fast-Paced, Digital-Savvy

Marks & Spencer Group; Douglas; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer invites you to join as a Customer Assistant, frontline role at the UK’s fastest-growing retailer. You’ll be at the frontline of busy shifts, delivering five-star service under pressure and supporting store growth.

We’re looking for down-to-earth colleagues who are digitally confident, comfortable using Sparks App and in-store devices to assist customers and drive sales. Flexibility to work across store areas and thrive in a high-energy team environment is essential.

Qualifications

• Frontline retail role experience preferred.
• Customer-facing communication and teamwork.
• Willingness to work flexible hours and store areas.

Responsibilities

• Provide five-star service at pace and assist customers during busy periods.
• Confidently recommending and selling products to customers.
• Utilize Sparks App and in-store devices to enhance the customer experience.
• Be a positive, high-energy team player across store areas as needed.

Job description

Marks & Spencer invites you to join as a Customer Assistant, frontline role at the UK’s fastest-growing retailer. You’ll be at the frontline of busy shifts, delivering five-star service under pressure and supporting store growth.

We’re looking for down-to-earth colleagues who are digitally confident, comfortable using Sparks App and in-store devices to assist customers and drive sales. Flexibility to work across store areas and thrive in a high-energy team environment is essential.