On-Floor Team Leader: Elevate Service & Results

Marks and Spencer; Fareham; On-site; GBP 23,000 - 29,000; Full time

Job summary

Marks & Spencer in Fareham is seeking a Team Manager for our Café, to lead from the front on the shop floor and drive its performance. You will shape the guest experience, coach your team, and ensure high standards of service and presentation.

You’ll use data and feedback to improve efficiency, develop staff, and maintain strong commercial results, even under pressure. This role is for bold, people‑first leaders who welcome fast pace and change.

Qualifications

• Experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness with ability to use data and insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.

Responsibilities

• Lead on the shop floor, setting the pace and standards for service and presentation.
• Inspire and develop your team to deliver standout style, sharp service and strong commercial results.

Skills

People leadership

Commercial awareness

Coaching & development

Resilience under pressure

Job description

Marks & Spencer in Fareham is seeking a Team Manager for our Café, to lead from the front on the shop floor and drive its performance. You will shape the guest experience, coach your team, and ensure high standards of service and presentation.

You’ll use data and feedback to improve efficiency, develop staff, and maintain strong commercial results, even under pressure. This role is for bold, people‑first leaders who welcome fast pace and change.