Cafe Team Leader: Frontline Excellence & Growth

Marks & Spencer Plc; Cardiff; On-site; GBP 23,000 - 30,000; Full time

Job summary

Marks & Spencer Plc is recruiting a Team Manager in Cafe to lead on the shop floor, set high standards and drive strong commercial results. You will manage a multi-skilled team, coach colleagues, and ensure excellent service under pressure.

The role emphasizes people leadership, data-informed decision making, and a can-do attitude to improve store performance. You will be expected to deliver standout service, uphold safety standards, and inspire others to grow with M&S in a fast-moving retail

Qualifications

• Leads teams on the shop floor in a fast-paced retail environment.
• Drives sales and service through data-informed decisions.
• Mentors and develops colleagues to deliver high standards.

Responsibilities

• Lead from the front on the cafe shop floor, setting pace and standards.
• Inspire and develop a multi-skilled team to deliver great service and commercial results.
• Use data and customer insights to drive improvements and efficiencies.
• Manage performance with clear and fair feedback, coaching where needed.
• Maintain safety, availability, and operational excellence during busy periods.

Skills

People leadership

Retail experience

Commercial awareness

Data insights

Coaching

Communication

Change leadership

Digital confidence

Customer service

Job description

Marks & Spencer Plc is recruiting a Team Manager in Cafe to lead on the shop floor, set high standards and drive strong commercial results. You will manage a multi-skilled team, coach colleagues, and ensure excellent service under pressure.

The role emphasizes people leadership, data-informed decision making, and a can-do attitude to improve store performance. You will be expected to deliver standout service, uphold safety standards, and inspire others to grow with M&S in a fast-moving retail