Inbound Contact Centre Adviser/Initial Assessor

Citizens Advice Ltd; Manchester; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Zusammenfassung

Citizens Advice Manchester is offering fantastic entry-level opportunities in our welcoming Contact Centre team. Our modern, central office is in the City Centre, with a Monday–Friday working week and full training to build a meaningful career.

You’ll help clients with benefits, consumer law, debt, employment, energy and housing, providing reassurance and practical solutions when they need it most. With ongoing guidance from colleagues and clear progression routes, you’ll develop strong

Qualifikationen

• Great customer service experience (contact centre or similar)
• A professional, confident manner and excellent communication skills
• The ability to support people sensitively over the phone
• A strong commitment to equality and fairness

Aufgaben

• Carry out initial assessments of clients’ needs
• Provide clear, basic advice and self-help information
• Arrange further support where needed
• Help clients understand their rights and the actions they can take

Kenntnisse

Customer service

Communication skills

Phone support

Equality & fairness

Jobbeschreibung

Interviews will take place on 6 November 2026.

About the role

Ready for a fresh start and a rewarding new role?

If you’re friendly, reliable and keen to learn, we’ll give you all the training and support you need to build a meaningful career.

We’re offering fantastic entry-level opportunities to join our welcoming, professional Contact Centre team at Citizens Advice Manchester. Our modern, comfortable office is right in the heart of the City Centre (just 5 minutes from Piccadilly), and you’ll enjoy a Monday–Friday working week with no late nights or unsociable shifts.

Make a Real Difference Every Day

Do you enjoy helping people? Are you compassionate and great at listening? This could be the perfect role for you. As part of a respected charity, you’ll be helping clients who need support with issues such as benefits, consumer law, debt, employment, energy and housing. You’ll be the first point of contact for those who need advice, reassurance and practical solutions - often at moments when they need it most.

What You’ll Do

• Carry out initial assessments of clients’ needs
• Provide clear, basic advice and self-help information
• Arrange further support where needed
• Help clients understand their rights and the actions they can take

You’ll receive full training before you start, ongoing guidance from experienced colleagues, and plenty of opportunities to develop and progress within our organisation.

What We’re Looking For

• Great customer service experience (contact centre or similar)
• A professional, confident manner and excellent communication skills
• The ability to support people sensitively over the phone
• A strong commitment to equality and fairness

What We Offer

Join us and you’ll be part of a supportive, purpose-driven team in a charity dedicated to social justice. In return for going the extra mile for our clients, we provide excellent terms and conditions, view our Job Pack (available via our website) for full information.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.