Frontline Admin & Customer Service Assistant

Smart Hire; Shrewsbury; On-site; GBP 26,000 - 28,000; Full time

Job summary

Smart Hire is advertising on behalf of Shrewsbury Town Council for an Administration Assistant based in Shrewsbury. You will deliver frontline customer service and administrative support, maintaining records and ensuring a positive experience for residents and visitors.

The role emphasizes professional communication, prompt handling of enquiries, and support for a range of council services. Closing date: 8 September 2026; Interviews: 16–17 September 2026.

Qualifications

• Frontline customer service experience.
• Excellent communication across channels.
• Accurate records management and data entry.

Responsibilities

• Provide high-quality frontline customer service to residents, councillors, stakeholders and visitors.
• Provide administrative support to the Town Council.
• Respond to enquiries and process service requests.
• Maintain accurate records and ensure timely, courteous responses.

Skills

Customer service

Administrative support

Education

GCSEs or equivalent

Job description

Smart Hire is advertising on behalf of Shrewsbury Town Council for an Administration Assistant based in Shrewsbury. You will deliver frontline customer service and administrative support, maintaining records and ensuring a positive experience for residents and visitors.

The role emphasizes professional communication, prompt handling of enquiries, and support for a range of council services. Closing date: 8 September 2026; Interviews: 16–17 September 2026.