Business Services Assistant (4 Posts)

Derbyshire County Council; East Midlands; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Local Government Pension Scheme

25 days annual leave + 8 bank holidays

Flexible working options

Training & development opportunities

Paid travel expenses for work travel

Cycle to work scheme

Job summary

Derbyshire County Council is seeking committed administrative staff to join the Business Services Team. You will provide efficient administrative support to Family Help teams, handling records, referrals and service information to ensure smooth service delivery.

You will act as a main contact for service users and partner agencies, delivering a professional customer-focused service via telephone, email and in-person interactions.

Qualifications

• Strong organisational skills and ability to prioritise.
• Experience in busy office environment and handling multiple tasks.

Responsibilities

• Provide comprehensive administrative support to Family Help teams, ensuring accurate record keeping, document management, data entry and processing of referrals and service information.
• Act as a key contact for service users, partner agencies and professionals via telephone, email and face-to-face contact.
• Coordinate and support operational activities: arranging meetings, agendas, papers, notes, actions, and events.
• Maintain financial and performance data, handle orders, invoices, data reports and statistics per council procedures and data protection requirements.

Skills

Organisational skills

Timely response via phone/email

Microsoft 365 proficiency

Team collaboration

Office environment experience

Written and verbal communication

Data interpretation

Confidentiality & GDPR

Financial experience ( Beneficial )

Enthusiasm & transferable skills

Tools

Microsoft 365

Job description

Closing date: 06 September 2026

An exciting opportunity has arisen within the Business Services Team for committed and flexible individuals to provide efficient and effective administrative support. We have a centralised support function to deliver efficient, consistent processes and collaborative working across the council.

You will be joining a friendly team of experienced Business Services Assistants. This is a fast-paced, varied role where you’ll need strong organisational skills, adaptability, and the ability to meet deadlines in a changing environment. If you’re a team player with a can-do attitude and enjoy finding solutions, we’d like to hear from you.

The team is based across 14 Children’s Centres, providing essential frontline business support to Family Help Teams, partner organisations and service users. As the first point of contact for each centre, they play a key role in ensuring the efficient delivery of services and a positive customer experience.

The roles are office based. The preferred working pattern for these roles will be discussed with successful candidates; however please state which location you are interested in on your application. (Buxton - 37 hours, Shirebrook, Swadlincote & Heanor - 18.5 hours).

Although each post has a designated base location, we are looking for candidates who can work flexibly and are willing to support colleagues at other local sites when required.

What you’ll be doing:

• Provide comprehensive administrative support to Family Help teams, ensuring accurate record keeping, document management, data entry and the effective processing of referrals, correspondence and service information to support service delivery.
• Act as a key point of contact for service users, partner agencies and professionals, delivering a professional customer-focused service via telephone, email and face-to-face contact, and ensuring enquiries are handled efficiently and appropriately.
• Coordinate and support operational activities, including arranging meetings, preparing agendas and papers, taking notes, monitoring actions, and assisting with the organisation of events and multi-agency activities.
• Maintain and process financial and performance-related information, supporting business processes through the accurate handling of orders, invoices, data reports, statistics and electronic systems while ensuring compliance with council procedures and data protection requirements.

What we’re looking for:

• Strong organisational skills and ability to prioritise.
• Someone who can provide a timely and confident response to professionals and clients via the telephone and other communication methods.
• Excellent IT skills (including Microsoft 365 suite) and confidence learning new systems
• Ability to work as collaboratively, willingness to learn and adapt to change
• Experience of working in a busy office environment.
• Clear communication skills - written and verbal
• Ability to interpret information and analyse data.
• Have an understanding of confidentiality, GDPR and Data Protection.
• Previous financial experience would be beneficial.
• Enthusiasm and transferable skills.

Employees have access to a range of benefits and discounts including:

• Access to the Local Government Pension Scheme
• 25 days annual leave per year (rising to 30 days after 5 years continuous service) plus 8 bank holidays (pro rata for part time staff).
• Flexible working options
• Training and development opportunities
• Paid travel expenses for work related travel
• Smarter travel scheme including access to the cycle to work scheme
• Access to our in-house occupational services which also includes free eye tests, physiotherapy and counselling
• Derbyshire rewards - offering hundreds of discounts and cashback

Due to this post having administrative privileges within the Councils IT systems, the successful candidate will be required to undertake a Disclosure and Barring Service check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided.

Provisional interview date WC 14th September