Client Services and Referrals Administrator

Citizens Advice BANES; Shrewsbury; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

Citizens Advice Shropshire is seeking a Client Services and Referrals Administrator in Shrewsbury to join our team. You will be the first point of contact for clients by telephone, email or face to face, delivering a friendly, organised and customer-focused service.

You will receive and process referrals, gather relevant information and help identify the most appropriate next step for each client, while coordinating calendars and arranging appointments with clients, advisers and partner

Responsibilities

• Receive and process referrals, gather relevant information and help identify the most appropriate next step for each client.
• Manage shared calendars, arrange appointments and liaise with clients, advisers, project teams and partner organisations to keep referrals moving smoothly.
• Be the first point of contact for clients by telephone, email or face to face, providing a friendly, organised and customer-focused service.
• Listen, communicate clearly and create a positive first impression to ensure clients feel welcomed and supported.

Job description

Client Services and Referrals Administrator

About the role

Help people take the first step towards the support they need.

Citizens Advice Shropshire is looking for a friendly, organised and customer-focused Client Services and Referrals Administrator to join our team in the Shrewsbury office.

This is a varied and rewarding role at the heart of our service. You will often be the first person a client speaks to, whether by telephone, email or face to face. Your ability to listen, communicate clearly and create a positive first impression will help clients feel welcomed and supported.

You will receive and process referrals, gather relevant information and help identify the most appropriate next step for each client. You will also manage shared calendars, arrange appointments and liaise with clients, advisers, project teams and partner organisations to keep referrals moving smoothly.

Interviews will take place on 7 October 2026.