Administration Assistant

Smart Hire; Shrewsbury; On-site; GBP 26,000 - 28,000; Full time

Job summary

Smart Hire is advertising on behalf of Shrewsbury Town Council for an Administration Assistant based in Shrewsbury. You will deliver frontline customer service and administrative support, maintaining records and ensuring a positive experience for residents and visitors.

The role emphasizes professional communication, prompt handling of enquiries, and support for a range of council services. Closing date: 8 September 2026; Interviews: 16–17 September 2026.

Qualifications

• Frontline customer service experience.
• Excellent communication across channels.
• Accurate records management and data entry.

Responsibilities

• Provide high-quality frontline customer service to residents, councillors, stakeholders and visitors.
• Provide administrative support to the Town Council.
• Respond to enquiries and process service requests.
• Maintain accurate records and ensure timely, courteous responses.

Skills

Customer service

Administrative support

Education

GCSEs or equivalent

Job description

Administration Assistant

In this role, you will provide high-quality frontline customer service and administrative support to the Town Council, ensuring the efficient and effective delivery of services to residents, councillors, stakeholders, and visitors.

This role is integral to maintaining excellent customer care standards and promoting a positive image of the Town Council. Acting as a key point of contact, the postholder will respond to enquiries, process service requests, provide accurate information, resolve issues where appropriate, and support a range of administrative functions.

The role requires professional communication across a variety of channels, maintaining accurate records, and ensuring that all interactions are handled promptly, courteously, and efficiently to deliver a positive customer experience and support the smooth running of Council services.

Closing Date for applications midday Tuesday 8th September 2026

Interviews will take place on 16th & 17th September 2026

Reference: AGS672

Vacancy: Administration Assistant

Location: Shrewsbury

Salary: Grade – J5: SCP 7 – 11 - £26,403 to £28,142

Hours: 37 per week - Typically, your normal working week will be Monday to Thursday (9am - 5pm) & Friday (9am - 4:30pm).

Smart Hire is advertising on behalf of Shrewsbury Town Council