Front Office Team member

Acco; Greater London; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free UK hotel nights or stays

Discounts in Accor restaurants (T&Cs)

Pension scheme

Wellbeing support

Meals on duty

Job summary

IBIS London City Shoreditch, part of the Accor network, is seeking a receptionist to welcome guests and support a seamless front-of-house experience.

You will manage check-ins/outs, handle guest inquiries, and collaborate with F&B as needed to create memorable stays. English fluency is essential, Opera Cloud experience is a plus, and eligibility to work in the UK is required.

Qualifications

• Fluency in English.
• Customer service experience.
• Able to multitask and work under pressure.

Responsibilities

• Greet guests and deliver warm, personalized welcome.
• Maintain lobby presence and foster guest loyalty through friendly service.
• Handle check-ins/outs and related admin procedures with accuracy.
• Assist front-of-house and bar staff when needed to ensure guest satisfaction.
• Support guest information requests and coordinate with relevant teams.

Skills

Opera Cloud experience

Customer service

English fluency

Job description

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

One more thing…

By working at the IBIS London City Shoreditchyou will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart‑of‑hospitality.com or on Instagram @heart.of.hospitality

As part of our team you can have:

• Salary - £ 14.80/hour
• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Pension Scheme
• Talent gym access
• Additional holidays with service
• Delicious complimentary meals on duty prepared by our creative chefs
• Career opportunities across a network of international brands
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
• And more: recommend a friend scheme; Employee Advisory Service (all benefits subject to availability and T&C)

Job Description

As our next Receptionist, you…

• Are the ‘face ofIBIS London City Shoreditch’, extending a warm welcome to our guests, putting their well‑being at the heart of everything you do, while adding your personal touch to their stay.
• Being present and visible in the lobby and contributes to guests' sense of well being and loyalty, by establishing a warm and personalized relationship. You are responsible for an incredible hello and goodbye for our guests to make them feel welcome!
• Gives priority to guest relations, while taking care to respect administrative procedures that need to be followed.
• Look to create sparkles (memorable moments) for our guests.
• Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers; puts them in contact with the appropriate people.
• Is ready to jump across to the bar if required and assist our Food and Beverage team to ensure guests

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Qualifications

• Prior experience working with Opera Cloudor a related system is preferable but not mandatory.
• Fluency in English.
• Customer Service.
• Positive problem solving approach.
• Organised.
• Multi‑tasking.
• Able to work under pressure.

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Our mission at Ibis London City Shoreditchis to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong

Information on the processing of personal data –

When you submit an application to IBIS London City Shoreditch, trading as Accor Invest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

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