Front Office Team Lead: Guest Experience & Growth

Leonardo Hotels; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent hotel chain in the City of London is seeking an Assistant Front Office Manager to support the smooth running of the Front Office department. You will supervise daily operations, coach team members, and ensure memorable experiences for all guests. The ideal candidate will demonstrate strong leadership skills and a commitment to guest care. Enjoy special perks like company-wide recognition, hotel room discounts, and ongoing training programs. Join us and be part of our supportive hospitality community.

Benefits

Special rates on Leonardo Hotel rooms across the UK & Europe

Company-wide recognition scheme

Talent referral scheme

Thank You Week events

Wellbeing Calendar

Ongoing job-related training programmes

Qualifications

• Experience in Front Office operations or similar roles.
• Strong communication and interpersonal skills.
• Ability to motivate team members and deliver outstanding guest experiences.

Responsibilities

• Support the smooth running of the Front Office department.
• Supervise day-to-day operations and team members.
• Ensure all guests' needs are met from arrival to departure.
• Maximise revenue through upselling.
• Contribute to guest care strategies.

Skills

Team motivation

Guest care

Coaching

Proactive solutions

Positive energy

Job description

A prominent hotel chain in the City of London is seeking an Assistant Front Office Manager to support the smooth running of the Front Office department. You will supervise daily operations, coach team members, and ensure memorable experiences for all guests. The ideal candidate will demonstrate strong leadership skills and a commitment to guest care. Enjoy special perks like company-wide recognition, hotel room discounts, and ongoing training programs. Join us and be part of our supportive hospitality community.