Front Office Supervisor - Maternity Cover

Fairmont Hotels & Resorts; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Training & development

Discount card for Accor hotels

Complimentary UK hotel stays

Uniforms and dry cleaning

Recommend a friend

Employee Advisory Service

Partner discounts

Job summary

Novotel London Bridge is seeking an Assistant Front Office Manager on a maternity cover basis. The role supports the Room Division Manager in daily Front Office operations, ensuring guest service excellence and smooth hotel performance with morning/evening shifts and weekend work.

You will supervise the Front Office team, handle guest enquiries, and ensure adherence to hotel standards and brand requirements while collaborating with Housekeeping and Maintenance.

Qualifications

• Previous Front Office or hotel supervisory experience.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Good organisational skills and attention to detail.
• Ability to work under pressure and manage changing priorities.
• Professional, approachable and confident manner.
• Good knowledge of hotel systems and Microsoft Office.

Responsibilities

• Assist in managing the daily Front Office operation, including reception and guest services.
• Supervise, support and motivate the Front Office team to deliver excellent guest service.
• Ensure all hotel and Front Office standards, procedures and brand requirements are followed.
• Handle guest enquiries, feedback and complaints professionally and efficiently.
• Support staff training, onboarding and performance management.
• Monitor room allocations, arrivals, departures and VIP/guest requirements.
• Assist with cash handling, daily reports and other Front Office administration.
• Work closely with Housekeeping, Maintenance and other departments to ensure smooth operations.
• Act as a manager on duty when required and make operational decisions in the absence of the Room Division Manager
• Promote a positive team culture and ensure the hotel consistently delivers a welcoming guest experience.

Skills

Leadership

Communication

Customer service

Problem solving

Organisational skills

Attention to detail

Pressure management

Hotel systems

Microsoft Office

Tools

Microsoft Office

Job description

Novotel London Bridge is seeking an Assistant Front Office Manager on a maternity cover basis. The role supports the Room Division Manager in daily Front Office operations, ensuring guest service excellence and smooth hotel performance with morning/evening shifts and weekend work.

You will supervise the Front Office team, handle guest enquiries, and ensure adherence to hotel standards and brand requirements while collaborating with Housekeeping and Maintenance.