Front Office Lead: Guest Experience & Ops (Maternity Cover)

NOVOTEL; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Training and development programmes

Discount card to be used in Accor /Nov

Complimentary stays in UK hotels

Uniforms and dry cleaning

Recommend a friend scheme

Employee Advisory Service

Discounts in shops and Hotel’s partner

Job summary

Novotel London Bridge is seeking an Assistant Front Office Manager on a maternity cover basis. You will support the Room Division Manager in day-to-day Front Office operations, supervise reception and guest services, and ensure brand standards are upheld.

The role requires morning and/or evening shifts, weekends, and occasional night cover. You will lead a busy Front Office team, handle guest inquiries and complaints professionally, and collaborate with Housekeeping and other departments to

Qualifications

• Previous Front Office or hotel supervisory experience.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Good organisational skills and attention to detail.
• Ability to work under pressure and manage changing priorities.
• Professional, approachable and confident manner.
• Good knowledge of hotel systems and Microsoft Office.

Responsibilities

• Assist in managing the daily Front Office operation, including reception and guest services.
• Supervise, support and motivate the Front Office team to deliver excellent guest service.
• Ensure all hotel and Front Office standards, procedures and brand requirements are followed.
• Handle guest enquiries, feedback and complaints professionally and efficiently.
• Support staff training, onboarding and performance management.
• Monitor room allocations, arrivals, departures and VIP/guest requirements.
• Assist with cash handling, daily reports and other Front Office administration.
• Work closely with Housekeeping, Maintenance and other departments to ensure smooth operations.
• Act as a manager on duty when required and make operational decisions in the absence of the Room Division Manager
• Promote a positive team culture and ensure the hotel consistently delivers a welcoming guest experience.

Skills

Front Office experience

Leadership

Communication

Customer service

Organisation

MS Office

Problem solving

Tools

Hotel systems

Job description

Novotel London Bridge is seeking an Assistant Front Office Manager on a maternity cover basis. You will support the Room Division Manager in day-to-day Front Office operations, supervise reception and guest services, and ensure brand standards are upheld.

The role requires morning and/or evening shifts, weekends, and occasional night cover. You will lead a busy Front Office team, handle guest inquiries and complaints professionally, and collaborate with Housekeeping and other departments to