Front Office Supervisor – Luxury Hotel & Spa

Hand Picked Hotels; Daventry; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Service charge sharing

Uniform provided

Meals on shift

Free onsite parking

Wellbeing programme

Pension scheme

Job summary

Hand Picked Hotels is seeking a Reception Supervisor at Fawsley Hall Hotel & Spa to lead the Front Office team and deliver exceptional guest care. You will supervise shifts, ensure high service standards, and support commercial goals while maintaining a warm, professional welcome.

The role is full-time, 40 hours per week, 5 days out of 7, including weekends, with a competitive hourly rate and benefits. Previous 4/5-star hotel experience and Opera PMS knowledge are desirable.

Qualifications

• Previous experience as Reception Supervisor, Senior Receptionist or similar Front Office role is essential.
• Experience in 4- or 5-star hotel environments is advantageous.
• Proven experience coaching and motivating a reception team, leading by example.

Responsibilities

• Support day-to-day Front Office operations and supervise the reception team during shifts.
• Oversee daily reception activities, handle guest enquiries and resolve issues to ensure a seamless guest journey.
• Promote room upgrades and revenue-generating opportunities at reception.
• Act as a point of contact for guests and colleagues during shifts, ensuring a warm, professional welcome.

Skills

Guest service excellence

Team leadership

Opera PMS knowledge

Tools

Opera PMS

Job description

Hand Picked Hotels is seeking a Reception Supervisor at Fawsley Hall Hotel & Spa to lead the Front Office team and deliver exceptional guest care. You will supervise shifts, ensure high service standards, and support commercial goals while maintaining a warm, professional welcome.

The role is full-time, 40 hours per week, 5 days out of 7, including weekends, with a competitive hourly rate and benefits. Previous 4/5-star hotel experience and Opera PMS knowledge are desirable.