Reception Supervisor

Hand Picked Hotels; Fawsley; Remote; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Share of service charge

Uniform and meals on shift provided

Spa and gym access

Free onsite parking

Wellbeing support program

Discounted stays

Job summary

Hand Picked Hotels is seeking a knowledgeable Reception Supervisor for Fawsley Hall Hotel & Spa. You will lead the Front Office team, supervise reception shifts and ensure a warm, professional welcome for every guest, while promoting upgrades and additional services.

This full-time role offers 40 hours per week, five days out of seven, with a starting hourly rate of £14.80 plus service charge and benefits, and opportunities for development within a luxury hospitality group.

Qualifications

• Previous experience in a Reception Supervisor, Senior Receptionist, or similar Front Office role is essential.
• Experience within a 4 or 5-star hotel environment and knowledge of Opera PMS would be advantageous.
• Proven experience supporting, coaching and motivating a reception team, with the ability to lead by example and maintain high standards of service during every shift.

Responsibilities

• Lead the front office team and supervise reception shifts to ensure a warm, professional welcome for every guest.
• Oversee daily reception activities, handle guest enquiries, and resolve issues efficiently to ensure a seamless guest journey.
• Promote room upgrades and additional services to drive revenue and work with other hotel departments to maintain operational excellence.

Skills

Reception supervision

Guest service

Team leadership

Communication

Guest relations

Tools

Opera PMS

Job description

Hand Picked Hotels

Reception Supervisor – Fawsley Hall Hotel & Spa

Location: Fawsley, Northamptonshire, NN11 3BA

Salary: Starting at £14.80 per hour + service charge + excellent colleague benefits

Job Type: Full-time | Permanent | 5 days out of 7

Come and join our Team...

We are currently seeking a knowledgeable and enthusiastic Reception Supervisor at Fawsley Hall Hotel & Spa, part of Hand Picked Hotels.

Join the team at Fawsley Hall Hotel & Spa, a quintessential English retreat where centuries-old charm meets state-of-the-art wellness.

Here, you’ll be part of a warm and welcoming team dedicated to delivering exceptional experiences - from indulgent spa breaks to award-winning dining at Cedar, our renowned 3 Rosette restaurant.

As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.

If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Fawsley Hall Hotel & Spa offers an inspiring place to grow your career.

What will the role involve?

As Reception Supervisor you will support the day-to-day operation of the Front Office department and help deliver an exceptional guest experience. Leading by example, you'll supervise the reception team during shifts, ensuring service standards are consistently maintained and that every guest receives a warm, professional welcome. You'll play a key role in overseeing daily reception activities, supporting team members, handling guest enquiries, and resolving issues efficiently to ensure a seamless guest journey. Working closely with the Reception Manager and other hotel departments, you'll help maintain a positive and engaging team culture while ensuring smooth communication and operational excellence across the hotel. You'll also help drive commercial performance by promoting room upgrades, additional services, and other revenue-generating opportunities available at reception. As a senior member of the Front Office team, you'll act as a point of contact for guests and colleagues during your shifts, making confident decisions and supporting the wider hotel operation when required. Most importantly, you'll have a genuine passion for hospitality, strong organisational and communication skills, and a commitment to delivering outstanding guest service while motivating and developing those around you.

This is a full-time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business.

Flexible working hours can be accommodated where possible.

What’s in it for you?

• A competitive hourly rate of £14.80 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Complimentary spa and gym access (*restrictions apply at some venues).
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
• Previous experience in a Reception Supervisor, Senior Receptionist, or similar Front Office role is essential. Experience within a 4 or 5-star hotel environment and knowledge of Opera PMS would be advantageous.
• Proven experience supporting, coaching and motivating a reception team, with the ability to lead by example and maintain high standards of service during every shift.
• A genuine passion for delivering exceptional guest experiences, with the confidence to handle guest enquiries, resolve issues effectively, and ensure guests receive a warm and professional welcome.
• Strong commercial awareness, with the ability to identify opportunities to maximise room upgrade revenue and promote hotel facilities and services to enhance both the guest experience and departmental performance.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with guests, colleagues and other departments to ensure a seamless guest journey.
• Strong decision-making and problem-solving abilities, remaining calm under pressure and able to effectively manage day-to-day operational challenges.
• Highly organised, professional and proactive, with excellent attention to detail and the ability to prioritise tasks in a fast-paced environment.
• A positive and enthusiastic approach, with a commitment to supporting team development, driving engagement, and creating a welcoming atmosphere for both guests and colleagues.

Who we are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family‑owned group which has 24 unique luxury country houses and coastal retreats, each hand‑picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.