Reception Supervisor — Luxury Hotel & Spa

Hand Picked Hotels; Fawsley; Remote; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Share of service charge

Uniform and meals on shift provided

Spa and gym access

Free onsite parking

Wellbeing support program

Discounted stays

Job summary

Hand Picked Hotels is seeking a knowledgeable Reception Supervisor for Fawsley Hall Hotel & Spa. You will lead the Front Office team, supervise reception shifts and ensure a warm, professional welcome for every guest, while promoting upgrades and additional services.

This full-time role offers 40 hours per week, five days out of seven, with a starting hourly rate of £14.80 plus service charge and benefits, and opportunities for development within a luxury hospitality group.

Qualifications

• Previous experience in a Reception Supervisor, Senior Receptionist, or similar Front Office role is essential.
• Experience within a 4 or 5-star hotel environment and knowledge of Opera PMS would be advantageous.
• Proven experience supporting, coaching and motivating a reception team, with the ability to lead by example and maintain high standards of service during every shift.

Responsibilities

• Lead the front office team and supervise reception shifts to ensure a warm, professional welcome for every guest.
• Oversee daily reception activities, handle guest enquiries, and resolve issues efficiently to ensure a seamless guest journey.
• Promote room upgrades and additional services to drive revenue and work with other hotel departments to maintain operational excellence.

Skills

Reception supervision

Guest service

Team leadership

Communication

Guest relations

Tools

Opera PMS

Job description

Hand Picked Hotels is seeking a knowledgeable Reception Supervisor for Fawsley Hall Hotel & Spa. You will lead the Front Office team, supervise reception shifts and ensure a warm, professional welcome for every guest, while promoting upgrades and additional services.

This full-time role offers 40 hours per week, five days out of seven, with a starting hourly rate of £14.80 plus service charge and benefits, and opportunities for development within a luxury hospitality group.