FOH Supervisor: Elevate the Guest Experience

Hard Rock International; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

Opportunities for career growth

Healthy work-life balance

Job summary

A global hospitality leader located in London is seeking a Front of House Supervisor to assist in managing daily Cafe operations. The successful candidate will ensure high guest satisfaction by mentoring staff, adhering to safety and service standards, and proactively resolving guest complaints. This role requires bilingual communication skills and prior experience in hospitality. Join us to be part of a dynamic team that values health, well-being, and professionalism.

Qualifications

• Minimum of 1-2 years hospitality industry experience preferred.
• Food/Alcohol Certifications must be up to date.
• Proficient in English communication, speaking, reading, and writing.

Responsibilities

• Assist management in daily operations of the Cafe.
• Communicate with staff regarding procedures and standards.
• Ensure guest satisfaction through proactive service.

Skills

Bilingual communication skills

Customer service experience

Team leadership

Food and beverage knowledge

Education

High school diploma or equivalency

Tools

POS systems

KDS

FreshTxt/Open Table

Job description

A global hospitality leader located in London is seeking a Front of House Supervisor to assist in managing daily Cafe operations. The successful candidate will ensure high guest satisfaction by mentoring staff, adhering to safety and service standards, and proactively resolving guest complaints. This role requires bilingual communication skills and prior experience in hospitality. Join us to be part of a dynamic team that values health, well-being, and professionalism.