Front Office Supervisor

The Social Hub; Glasgow; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Discounts on properties

Growth opportunities

Events and team activities

Job summary

The Social Hub in Glasgow is seeking a Front Office Supervisor to lead daily front desk operations and guide the team during shifts, ensuring smooth arrivals and warm welcomes.

You will coach Front Office Hosts, coordinate with Housekeeping and F&B, manage bookings and payments, and create moments guests remember while fostering a fun, inclusive team environment. This dynamic role supports hospitality growth and career development.

Qualifications

• 1–3 years of experience in front office supervision or a similar hospitality role.
• Strong customer service mindset and ability to lead a team.
• Good communication skills in English and comfortable with hotel software.
• Legally allowed to work in the UK.

Responsibilities

• Lead daily front desk operations and guide the team on shift.
• Coach and motivate Front Office Hosts in the moment.
• Welcome guests, handle requests, and turn small moments into great stays.
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth.
• Manage bookings, room availability, payments and other admin tasks.
• Spot opportunities to upsell rooms and local experiences.
• Share guest feedback and ideas to elevate service.
• Help onboard new team members and foster a fun, supportive vibe.

Skills

Front desk supervision

Team leadership

Customer service

Communication skills

Problem solving

English proficiency

Tools

Hotel systems

Job description

Come join the future of hospitality and be the new Front Office Supervisor of our Glasgow location!

Your Mission, Should You Choose To Accept:

Located in the heart of the Merchant district in the city centre of Glasgow, The Social Hub operates around 500 rooms, retail spaces, a restaurant and rooftop-bar, as well as a thriving co-working community. We’re so much more than just a hotel. Are you ready to reimagine hospitality with us and establish TSH in the heart of the Glaswegian community?

You’rethe heartbeat of our front desk and the go-to person for both guests and your team. In this role,you’llguide our Front Office Hosts, jump into the action when needed, and make every arrival feel like a warm welcome home. You keep things moving, spot what needs attention, and lift the team with your energy and support.You’llbring people together across departments and help create moments guests remember. Andwhile doing this,you’llgrow too: Thisis a place where your leadership and hospitality skills can really take off.

In Case You Don’t Know Who We Are:

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• Lead daily front desk operations and guide the team during your shift
• Coach, support, and motivate Front Office Hosts in the moment
• Welcome guests, handle requests, and turn small moments into great stays
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth
• Manage bookings, room availability, payments, and other admin tasks
• Spot chances to upsell rooms, local experiences, and TSH outlets
• Share guest feedback and ideas to elevate our service
• Help onboard new team members and create a fun, supportive vibe

Who You Are

• You have 1-3 years of experience as a front office supervisor or a similar hospitality role
• You know the ins and outs of hospitality and are ready to take it to the next level.
• You bring confidence, warmth, and strong people skills
• You’re quick on your feet and great at solving problems in the moment
• You enjoy guiding others and lifting your team
• You’re comfortable with modern hotel systems and curious to learn new tools
• You have good communication skills in English (Speak any other languages? The more the merrier!)
• You’re legally allowed to work in the UK

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture . Your authenticity keeps our team diverse . Come as you are.