Front Office Supervisor

The Social Hub (B Corp™); Glasgow; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Employee discounts across properties

Growth opportunities and learning

Team events and a lively workplace

Job summary

The Social Hub Glasgow is seeking a Front Office Supervisor to lead daily front desk operations, guide Front Office Hosts, and ensure every guest experience begins with a warm welcome.

You will coordinate with Housekeeping and F&B, manage bookings and payments, and spot opportunities to upsell experiences while building a positive team culture. This role supports growth in a dynamic, multinational hospitality concept.

Qualifications

• 1–3 years of experience as a front office supervisor or similar hospitality role.
• Strong guest-service focus and hospitality knowledge.
• Excellent communication and people skills in English.

Responsibilities

• Lead daily front desk operations and guide the team during shifts.
• Coach, support, and motivate Front Office Hosts in the moment.
• Welcome guests, handle requests, and turn small moments into great stays.
• Coordinate with Housekeeping, F&B, and other teams for smooth operations.
• Manage bookings, room availability, payments, and admin tasks.
• Spot opportunities to upsell rooms and local experiences.
• Share guest feedback and ideas to elevate service.
• Onboard new team members and foster a fun, supportive vibe.

Skills

Front Office Leadership

Guest Service

Team Coaching

English Communication

Problem Solving

Tools

Hotel Management Systems

POS & Reservations

Job description

Come join the future of hospitality and be the new Front Office Supervisor of our Glasgow location!

Your Mission, Should You Choose To Accept:

Located in the heart of the Merchant district in the city centre of Glasgow, The Social Hub operates around 500 rooms, retail spaces, a restaurant and rooftop-bar, as well as a thriving co-working community. We’re so much more than just a hotel. Are you ready to reimagine hospitality with us and establish TSH in the heart of the Glaswegian community? You’re the heartbeat of our front desk and the go-to person for both guests and your team. In this role, you’ll guide our Front Office Hosts, jump into the action when needed, and make every arrival feel like a warm welcome home. You keep things moving, spot what needs attention, and lift the team with your energy and support. You’ll bring people together across departments and help create moments guests remember. And while doing this, you’ll grow too: This is a place where your leadership and hospitality skills can really take off.

In Case You Don’t Know Who We Are:

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• Lead daily front desk operations and guide the team during your shift
• Coach, support, and motivate Front Office Hosts in the moment
• Welcome guests, handle requests, and turn small moments into great stays
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth
• Manage bookings, room availability, payments, and other admin tasks
• Spot chances to upsell rooms, local experiences, and TSH outlets
• Share guest feedback and ideas to elevate our service
• Help onboard new team members and create a fun, supportive vibe

Who You Are

• You have 1-3 years of experience as a front office supervisor or a similar hospitality role
• You know the ins and outs of hospitality and are ready to take it to the next level.
• You bring confidence, warmth, and strong people skills
• You’re quick on your feet and great at solving problems in the moment
• You bring a calm, steady presence during busy moments
• You enjoy guiding others and lifting your team
• You’re comfortable with modern hotel systems and curious to learn new tools
• You have good communication skills in English (Speak any other languages? The more the merrier!)
• You’re legally allowed to work in the UK

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.