Front Office Supervisor

Radisson Blu, Sheffield - Rooms; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel in Sheffield is seeking a Guest Service Manager to supervise the front office team and ensure an exceptional guest experience. This role involves leading by example and fostering a positive environment, with a focus on guest satisfaction. Ideal candidates should exhibit strong communication skills and a creative approach to problem-solving. The position offers various perks including special rates for travel, opportunities for progression, and access to leisure facilities.

Benefits

Special rates for team members

Individual development plan

Contributory pension scheme

Complimentary meal on duty

Uniform

Access to Employee Assistance Programme

Opportunities for progression

28 days holiday

Free use of leisure facilities

Qualifications

• Experience in a similar position is beneficial but not essential.
• Passionate about creating extraordinary service.

Responsibilities

• Supervise the front office team and lead by example.
• Ensure all aspects of the guest journey are delivered to the highest level.
• Work proactively to ensure guest satisfaction.

Skills

Flexibility and a positive attitude

Eye for detail

Creative problem-solving

Strong verbal communication skills

Ability to work as part of a team

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for a Guest Service Manager to join our dynamic team here at Radisson Hotel Group!

We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

What We Offer Our Guest Service Manager

• Special rates for team members, friends, and family while traveling and staying in our hotels
• Culture that grows talent and delivers an individual development plan plus unlimited access to more than 20,000 learning modules & programs through Radisson Academy
• Participation in Responsible Business initiatives within hotels and local communities
• Contributory pension scheme and life assurance
• Complimentary meal on duty
• Uniform
• Access to the Employee Assistance Programme through UNUM
• Exceptional opportunities for progression
• 28 days holiday for full‑time team members
• Free use of our leisure, pool, and gym facilities at off‑peak times where applicable

The Guest Service Manager Role

• Supervise the front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
• Exude patience, empathy, and a personality that hosts the show
• Work proactively to ensure guest satisfaction and smooth running of the front office department
• Handle the hustle and bustle of life; beyond check‑in and check‑out, covering everything in-between

As Front Office Supervisor, you will join a team passionate about delivering incredible service where anything is possible, whilst having fun in all that we do!

Qualities We Are Looking For In Our Guest Service Managers

• Flexibility and a positive, yes I can attitude
• An eye for detail
• A creative problem‑solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential

Become part of the world of Moment Makers, we are looking forward to getting to know you!