Front Office Supervisor

SPHC; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free meal on shift

Paid overtime

Discounted room rates

Discounted F&B

Career progression

Volunteer days

Job summary

IHG Hotels & Resorts in Manchester’s Beetham Tower is seeking a dynamic Front Office Supervisor to lead our busy reception team. This full-time role focuses on delivering a warm, authentic Manchester welcome, overseeing check-in/check-out, and ensuring service excellence for every guest.

You will coach staff, manage duty manager shifts, handle guest requests, promote IHG One Rewards, and collaborate with other departments to maintain smooth operations.

Qualifications

• Experience in hotel front office role with Opera or similar PMS knowledge.
• Strong leadership and people-management abilities.
• Excellent communication and guest-service skills.

Responsibilities

• Lead the front office team and manage daily operations.
• Cover duty manager shifts and uphold hotel emergency procedures.
• Coach and develop staff to deliver exceptional service.
• Handle guest requests and escalate issues when needed.
• Engage with guests and promote IHG One Rewards.
• Support cross-department collaboration for smooth operations.

Skills

Front office leadership

Customer service excellence

Communication skills

Tools

Opera PMS

Job description

The Manchester Deansgate Hotel is on the lookout for a dynamic Front Office Supervisor. Join the excitement and become part of the IHG Hotels and Resorts family!

Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.

As a Front Office Supervisor (Full-Time), you can expect to carry out the following duties…

• Leading the team and managing daily operations – you’ll oversee check-in and check-out, ensuring every guest receives a warm and authentic Manchester welcome. Experience in a hotel front office role (with Opera or similar PMS knowledge) is essential.
• Covering duty manager shifts – fully conversant with all hotel emergency procedures, you’ll take responsibility when required to ensure the smooth and safe running of the hotel.
• Coaching and supporting the team – you’ll guide, train and motivate the front office team to deliver service that goes above and beyond. Previous supervisory or team leader experience is ideal.
• Handling guest requests and challenges – you’ll take ownership of escalated issues, using your problem-solving skills and confidence to turn challenges into positive experiences and memorable stays.
• Engaging with our guests – you’ll create authentic, personal connections, sharing local knowledge and adapting your approach to different guest needs. Strong communication and people skills are key.
• Championing IHG One Rewards – you’ll recognise and celebrate our loyal members, encourage new sign-ups, and inspire your team to do the same.

At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. You can expect to receive…

• Financial security – Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
• Colleague perks‑ worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.