Assistant Hospitality Service Manager - Front Office

LGH Hotels Management Limited; Manchester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discounted rates

IHG room benefit

Shopping discounts

Eye care

Legal advice

Counselling

Cycle to work

Wellbeing resources

Free meals

Free parking

Job summary

LGH Hotels Management Limited is seeking an Assistant Hospitality Service Manager to join the Front Office leadership team at Crowne Plaza Manchester Airport. You will guide the front desk and guest relations to deliver a warm, seamless arrival experience.

You will motivate the team, model calm hospitality, and foster a culture of authentic service, ensuring guests feel welcomed, valued and cared for from check-in to departure.

Job description

Assistant Hospitality Service Manager - Front Office

As part of our Front Office management team, you will play a key role in shaping how our guests feel from the moment they arrive. You will be one of the first points of contact, helping guests feel welcomed, valued and at ease as soon as they step through our doors.

Your focus will be to lead and inspire the front office team to deliver a smooth, well-organised arrival experience every time. By creating a calm, positive and supportive environment, you will help your team perform at their best, ensuring guests feel confident, looked after and genuinely cared for.

Our culture is built around people and connection. We want you to be yourself and allow your personality to shine through. By engaging naturally with guests and your team, you will help create meaningful moments that make people feel welcome, comfortable and happy - and most importantly, leave our guests smiling.

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who Is This Role For?

This role is ideal for someone who:

• Enjoys leading, motivating and supporting others to do their best work
• Thrives in a guest-facing environment and gets genuine satisfaction from helping people feel welcome and at ease
• Understands the importance of creating a positive emotional experience for both guests and team members
• Leads with empathy, confidence and calm, even during busy or challenging moments
• Believes great hospitality is about connection, warmth and consistency, not just processes
• Wants to work in a values-led culture that encourages authenticity, engagement and personal development

Hotel

Welcome to the Crowne Plaza® Manchester Airport hotel, a newly refurbished establishment. Conveniently located next to Terminals 1 and 3, and within easy reach of Terminal 2, just a short 6-minute walk away. The hotel is also minutes from the M56 motorway, with direct trains from the Airport train station at Terminal 2 taking just 20 minutes to reach central Manchester. Whether your stay is pre-departure or post-arrival, take advantage of our airport shuttle service connecting you to all terminals and the airport train station for smooth travels.

Within the hotel, enjoy our modern, contemporary, and vibrant open spaces, including an on-site restaurant serving a variety of British and international dishes to suit all tastes. Unwind with a refreshing drink at the bar or a revitalizing coffee from our Starbucks coffee corner. For the energetic, our 24-hour Fitness Centre is available. All 299 bedrooms have been fully refurbished to a high specification and are air-conditioned

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.