Guest Services Assistant

Valor Hospitality; Manchester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Exclusive discounts

Staff hotel rates

Discounted stays

Dining discount 50%

Free meals on duty

High-street discounts

Cycle To Work Scheme

Refer-a-friend bonus

Job summary

Valor Hospitality in Manchester is recruiting Guest Services Agents for our Front Office team. You will welcome guests, ensure they feel comfortable and looked after during their stay.

You will be proactive and people-focused, always looking to make an impact on the guests and bring smile to their faces. We offer flexible shift patterns and a range of training opportunities to support your hospitality career growth.

Qualifications

• Guest-focused and able to create genuine connection with guests

Responsibilities

• Make guests feel welcomed and looked after during their stay.
• Be proactive, people-focused and aim to bring smiles to guests.

Job description

£27,202.70 per annum/ £13.08 per hour, 40 hours per week over any 5 days

Are you able to create genuine connection with people and provide moments of delight? If you are answering YES, then we want to hear from you.

We are recruiting for Guest Services Agents to join our Front Office team. You will be making our guests feel comfortable and looked after, making sure they are welcomed and cared for during their stay.

You will be proactive and people focused, always looking to make an impact on the guests and bring smile to their faces.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.

In addition to competitive rates of pay, we also offer:

• Exclusive discounts for you, your friends and family
• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.