Front Office Supervisor

Valor Hospitality; Gloucester; On-site; GBP 27,476 - 27,477; Full time

Benefits offered by this job

Staff discounts

Free meals on duty

Cycle to work

Refer-a-friend bonus

Employee assistance

Job summary

Holiday Inn Gloucester - Cheltenham is seeking a Front Office Supervisor with a proven track record of driving standards and delivering an exceptional guest experience. You will lead the front office team, ensuring high standards and a proactive approach to guest satisfaction.

The role involves managing a range of shifts across 7 days a week, with flexible patterns to suit business needs. The position includes a salary of £27,476.80 per annum (£13.21 per hour) for 40 hours per week, across 5

Qualifications

• Front Office Supervisor with proven track record of driving standards and guest experience.

Responsibilities

• Lead the front office team to deliver exceptional guest experiences.
• Set and monitor departmental targets and objectives to drive performance.
• Respond proactively to a range of situations with innovative and reactive solutions.

Job description

Holiday Inn Gloucester - Cheltenham
£ 27,476.80 per annum /£13.21 per hour, 40 hours per week across 5 days

We are looking for a Front Office Supervisor with a proven track record of driving standards and delivering an exceptional guest experience.

The successful candidate will lead with purpose and vison using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.

Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.

The Front Office Supervisor will be responsible for the front office team. Building a high performing team across the division is what success looks like.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.

Discounted stays for friends and family.

50% discount when dining in our restaurants and bars.

Free meals while on duty, keeping you well-fuelled.

Access to high-street discounts on a range of shops, experiences and more.

Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.

Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.

Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.

Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

Fully funded apprenticeship programmes.

Internal development programmes, designed to support you as you grow within your role.

Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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