Lobby Host

The Landmark London Hotel; City of Westminster; On-site; GBP 26,437 - 29,000; Full time

Benefits offered by this job

Annual Earnings up to £29,000

Pension with company contributions

50% discount in all restaurants and Spa treatments

Complimentary stay after passing probation

Access to private medical insurance

Employee Assistance Programme

Bike to work scheme

Free meals on duty

Job summary

The Landmark London is seeking a Front Office Lobby Host to join our team. This role offers an opportunity to deliver memorable moments and provide five-star service to our guests. We value a positive and energetic environment, contributing to our community of diverse backgrounds.

Working 40 hours per week, you’ll help maintain high standards while greeting guests and managing the lobby area. Enjoy benefits like annual earnings up to £29,000 and various employee perks.

Qualifications

• Ability to deliver exceptional customer service.
• Strong communication and interpersonal skills.
• Positive attitude and energy in a team environment.

Responsibilities

• Maintain The Landmark London Standard Operating Procedures.
• Assist in the lobby, ensuring a constant presence.
• Meet and greet VIP guests with a warm welcome.
• Assist Concierge & Reception team with guest directions.

Job description

Front Office Lobby Host

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Brilliant Benefits You Will Enjoy

• Annual Earnings up to £29,000 (£26,436.80 basic salary + non-contractual tronc)
• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Support through development plans, apprenticeships and world class management development programmes to be the best you can be
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Front Office Lobby Host, to join our Front Office Team on a permanent term basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

Responsibilities

• Maintain and adhere to The Landmark London Standard Operating Procedures in all day to day duties and to ensure every attempt is made to deliver memorable moments to each and every guest while providing 5* service at all times.
• To assist in the lobby at all times, ensuring a constant presence
• To meet and greet VIP guests and ensure a warm VIP welcome and farewell, as well as VIP Guest Rooming as per Leading Standards.
• To assist the Concierge & Reception team meeting and greeting the guest at the doors and giving directions to all our guests within the property

You will be required to work 40 hours per week, on a shift rota.

We are …

• One of Sunday Times’ Top 100 “Best Companies to Work For 2026”
• Leaders Club Hotel of the Year Award 2025
• A Leading Hotels of the World member
• 5 red stars
• 2 rosettes
• Earth Check Silver Certified 2025

If you feel your experience, personality and interest are a match for this Front Office Lobby Host role, we encourage you to apply today. What makes you unique makes us exceptional!

All applicants must be legally eligible to work in the UK