Front Office Supervisor - Lead Guest Experience & Team

Valor Hospitality; Gloucester; On-site; GBP 27,476 - 27,477; Full time

Benefits offered by this job

Staff discounts

Free meals on duty

Cycle to work

Refer-a-friend bonus

Employee assistance

Job summary

Holiday Inn Gloucester - Cheltenham is seeking a Front Office Supervisor with a proven track record of driving standards and delivering an exceptional guest experience. You will lead the front office team, ensuring high standards and a proactive approach to guest satisfaction.

The role involves managing a range of shifts across 7 days a week, with flexible patterns to suit business needs. The position includes a salary of £27,476.80 per annum (£13.21 per hour) for 40 hours per week, across 5

Qualifications

• Front Office Supervisor with proven track record of driving standards and guest experience.

Responsibilities

• Lead the front office team to deliver exceptional guest experiences.
• Set and monitor departmental targets and objectives to drive performance.
• Respond proactively to a range of situations with innovative and reactive solutions.

Job description

Holiday Inn Gloucester - Cheltenham is seeking a Front Office Supervisor with a proven track record of driving standards and delivering an exceptional guest experience. You will lead the front office team, ensuring high standards and a proactive approach to guest satisfaction.

The role involves managing a range of shifts across 7 days a week, with flexible patterns to suit business needs. The position includes a salary of £27,476.80 per annum (£13.21 per hour) for 40 hours per week, across 5