Doorperson - Front Office (Royal Lancaster)

Royal Lancaster London; Greater London; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Night stay for 2

Employee discounts

Meals on duty

Uniform provided

Cycle to work

Pension scheme

Season ticket loan

Gala events

Job summary

Royal Lancaster London is seeking a warm and professional Doorman to join our Front Office team. You will be the first and last contact for guests, delivering a genuine, personalised welcome and effortless hospitality.

A quiet, confident presence and strong communication will help set the tone for an exceptional stay. Join our award-winning family where you’ll contribute to a fast-paced, high-performing hotel culture.

Qualifications

• Experience in hospitality or guest service settings preferred.
• Demonstrates warmth, attentiveness and a proactive approach to service.
• Excellent communication and interpersonal skills required.

Responsibilities

• Greet guests with a warm welcome and provide efficient, proactive service across the hotel.
• Manage forecourt activity: traffic flow, taxis, luggage handling, and maintain a tidy entrance.
• Provide valet parking guidance and explain charges to arriving and departing guests.
• Follow hotel safety procedures and standard operating procedures at all times.
• Anticipate guest needs and deliver personalised service to ensure a memorable stay.

Skills

Customer service

Hospitality

Communication

Professionalism

Job description

#JoinOurHappiness

Are you the type of person that gets out of bed on the right side every day? If so, we'd like you to come and join our happiness as aDoorperson within our Front Office Team!

Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it's our people that deliver it withtheir fun and caring attitude. We are always on the lookout for development opportunities, moments to grow, while helping our colleagues reach their potential and opening the door to their next opportunity.

Joining our independently owned and 5-star hotel, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

Annual earnings up to £30,348.16 (£26,348.16 base salary + non-contractual tronc)

• Service Charge from Room Revenue
• Complimentary night stay for 2 at the Royal Lancaster London
• Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
• Employees and Friends & Family rates across our sister properties
• Complimentary meals on duty
• Uniform provided and laundered complimentary
• Refer a friend bonus
• Cycle to work & workplace pension schemes
• Annual season ticket loans
• Employee recognition schemes and Social Committee events including gala dinners and much more!

In your role as aDoorpersonwithin our Front Office family, you will be surrounded by a dynamic and passionate team working in a fast paced environment. Creativity will be key to your role and success, as you will be committed to providing the best service to our guests.

We are looking for a warm, professional, and attentive Doorman to join our Guest Service team at Royal Lancaster London. As the first and last point of contact for our guests, you will play an integral role in delivering a genuine and personalised welcome, setting the tone for an exceptional stay. With a natural passion for service and an eye for detail, you will ensure each guest experience begins and ends with effortless hospitality and care.

The ideal candidate will demonstrate exceptional customer service, excellent communication skills, and a genuine passion for hospitality. We are seeking individuals with prior experience as a Doorman in a 4 or 5 star hotel environmentwho understand the importance of creating a warm, professional, and seamless guest experience.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service:

• To ensure all customers are greeted with a warm welcome and to provide an efficient, proactive and memorable service in all areas of the hotel to all guests and visitors.
• Smooth running of the forecourt including; control of the traffic flow in and out, hailing taxi’s, keeping the forecourt area tidy, load and unload luggage in the cars or taxis for customers, monitor the hotel entrance for suspicious activity and reports any such activity to Guest Safety.
• To provide a Valet parking service for arriving and departing guest’s with detailed explanations in regards of the charges.
• To carry out any reasonable request made by a senior member of management and to be fully conversant with Hotel Fire Procedures, Company Security Procedures, Health & Safety Policy & Procedures and The Departmental Standard Operating Procedures.
• To be capable of clear communication including giving directions, to handle face-to-face enquiries from clients in a polite, efficient and friendly manner at all times and to anticipate guest needs with use of available knowledge and resources to meet these needs.

All applicants must be legally eligible to work in the UK.

We're more concerned with what's in the glass not whether it's half full or empty so come and pour some happiness into yours by joining our award winning family!