Front Office Supervisor

TN United Kingdom; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking hospitality company as a Front Office Supervisor, where your leadership and service-focused personality will shine. You will lead a dedicated team in creating exceptional guest journeys, ensuring that every visitor feels valued and cared for. With a commitment to diversity and inclusion, this role offers the chance to grow within a global network while making a real impact on guest experiences. If you are passionate about hospitality and ready to take the next step in your career, this is the opportunity for you!

Qualifications

• Experience in a leadership role within hospitality.
• Strong interpersonal skills and problem-solving abilities.

Responsibilities

• Lead daily operations to ensure service standards are met.
• Handle guest concerns and track issues for memorable experiences.

Skills

Service-focused personality

Leadership experience

Interpersonal skills

Problem-solving abilities

Guest relations

Tools

Opera Cloud

Job description

As our next Front Office Supervisor, you...

• Are reliable and engaging with the team and guests.
• Demonstrate the essence of creating an exceptional guest journey.
• Are committed to taking care of the guests from their arrival to departure.
• Provide guidance and support to the Reception team, helping them achieve their potential and departmental objectives.
• Assist in effectively running front office operations with a hands-on approach.
• Help guests and create positive experiences.
• Are confident in all aspects of guest relations, recognizing and attending to all guests, including those requiring special attention.
• Maintain strong relationships and communicate effectively with all departments.

What you will be doing:

• Lead and supervise the daily operations of the department to ensure service standards are met with friendly and engaging service.
• Handle guest concerns promptly, track issues, and notify relevant departments to ensure memorable guest experiences.
• Ensure employees are informed daily about priorities to personalize service.

Qualifications

Your experience and skills include:

• A service-focused personality is essential.
• Previous experience in a similar leadership role is an asset.
• Experience working with Opera Cloud is preferred.
• Strong interpersonal and problem-solving abilities, with the capacity to lead by example.

Additional Information

Our mission at Ibis Edinburgh Centre South Bridge is to create memorable moments for our guests by connecting hearts from arrival to farewell.

Whether you're seeking a job, a career, or a calling, we have something for you!

If you believe you're the right candidate for the Front Office Supervisor role, please click 'apply' now! We’d love to hear from you!

One more thing…

By working at Ibis Edinburgh Centre South Bridge, you will be part of the Accor network, a worldwide leader in hospitality. With us, you can be yourself, work with purpose, grow, learn, enjoy, and explore limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our goal is to attract, recruit, and promote diverse talent, fostering an environment where everyone feels they belong.