Front Office Receptionist

Gold Care Homes; Slough; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discounted hotel stays

Free gym membership

Meals on duty

Free parking

Learning and development

Team-spirited colleagues

Benefit portal access

Job summary

Delta Hotels by Marriott Heathrow Windsor in Slough is seeking a Front Office Receptionist to welcome guests, manage arrivals and departures, and support daily front desk operations.

You will greet guests warmly, answer questions, handle payments, and assist the Front Office Manager to maintain smooth service. Prior hospitality experience is beneficial, and a positive, team-oriented attitude is essential.

Qualifications

• Front desk experience and hospitality mindset.
• Excellent communication and guest service.
• Ability to handle cash and payments.
• Reliable, team-focused with a positive attitude.

Responsibilities

• Greet guests warmly on arrival and bid them farewell.
• Assist the Front Office Manager with daily operations.
• Run shifts and support team members for efficient service.
• Provide accurate information about rooms, rates, services.
• Train and support the Front Office team.
• Handle guest payments and cash procedures.
• Promote a strong team environment.

Skills

Guest service

Cash handling

Communication

Teamwork

Tools

POS system

Reservation software

Job description

Join Delta Hotels by Marriott Heathrow Windsor – Where Great Service Meets Opportunity

At Delta Hotels by Marriott™ Heathrow Windsor, we focus on what truly matters, creating a seamless full-service hotel experience. Positioned perfectly between London Heathrow Airport and historic Windsor, our hotel is a space where guests and associates alike thrive. Join a warm and welcoming team committed to excellence and personal growth.

Rewards for work, benefits for your lifestyle

You’ll be supported in and out of the workplace through:

• 20% discount on food and beverages for you and your friends and family
• Discounted hotel stays in all Marriott Hotels worldwide
• Free gym membership, meals on duty and free car parking
• Learning and development opportunities
• Encouraging management
• Team-spirited colleagues
• Access to 1000s of other benefits through our partner benefit portal

What you’ll be doing & what we’re looking for:

• Greet guests warmly on arrival and bid them a fond farewell on departure.
• Listen actively and respond positively to guest questions, concerns, and requests.
• Assist the Front Office Manager with daily operations and team supervision.
• Run shifts and support team members to ensure efficient guest service.
• Engage guests in conversations about their stay, hotel services, and local attractions.
• Provide accurate information about rooms, rates, discounts, hotel outlets, and services.
• Promote a strong team environment and collaborate to achieve shared goals.
• Handle guest payments and follow proper cash handling procedures.
• Train, coach, and support the Front Office team to boost engagement and development.
• Be a team player with great communication skills and a positive, outgoing attitude.
• Previous hotel experience is a plus, but not essential.

This is a full time position (40 hours per 5 day week) working a variety of early or late shifts including weekends.

Grow with us:

You’re a hospitality and travel enthusiast who really enjoys making others feel at home. When you work with us, you’ll get to work with people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.

Simple Made Perfect

At Delta Hotels, we believe in perfecting the essentials and making every experience seamless. If you’re ready to be part of a passionate team and a global hospitality leader, we’d love to hear from you.

Delta Hotels is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Front Office Receptionist • Slough, United Kingdom