Hotel Receptionist

Clermont Hotel Group; Southall; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Pension

Healthcare schemes

Mental health support

Gym discounts

Job summary

Thistle London Heathrow is seeking a personable Front of House team member to greet guests at the Reception desk and provide a warm, personalized experience. The role includes handling check-in/check-out with a proactive, calm approach, ensuring guest satisfaction during busy periods.

Shifts cover five days out of seven with a mix of early and late shifts. The position offers hourly pay (£13.50) plus commissions and opportunities for development within Clermont Hotel Group's network.

Qualifications

• Passion for guest service and creating warm, personalized experiences.
• Ability to remain calm and collected in a busy guest-facing environment.
• Willingness to work flexibly as part of a shift-based schedule.

Responsibilities

• Assist guests at the Reception desk and welcome them warmly throughout their stay.
• Handle check-in/check-out processes and resolve queries with a proactive, personable approach.
• Work as part of the Front of House team on a five-out-of-seven shift rota, including early/late shifts.

Skills

Guest service

Calm under pressure

Friendly demeanor

Attention to detail

Shift-based schedule

Job description

Thistle London Heathrow

Contract: Full Time

Payment: Hourly

Salary: £13.50 per hour + commissions

Located close to Longford, just off the Bath Road, Thistle Heathrow is an Airport hotel which delivers a warm welcome no matter how long or short the stay. It has 264 bedrooms and 14 meeting rooms, the largest one seating up to 700 people - meaning it is also an extremely popular local wedding venue. It is the only hotel that has direct access to Heathrow Terminal 5 by POD in just 5 minutes.

What You’ll Be Doing

You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease even during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home.

Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.

What You’ll Bring

• A genuine passion for guest service and creating warm, personalized experiences
• The ability to remain calm and collected in a busy, guest-facing environment
• A friendly, open personality that makes guests and team members feel valued
• Strong attention to detail and a proactive mindset in anticipating guest needs
• Willingness to work flexibly as part of a shift-based schedule

What You’ll Get In Return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth

We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You Work Hard, So We’ll Always Help Your Money Work Hard For You!

Some Of The Great Things You Can Take Advantage Of Include

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.