F&B Support Expert (Casual) - Sheraton Heathrow Hotel

Sheraton Hotels & Resorts; West Drayton; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Competitive rate of pay + service char

Free meals on duty

Complimentary car park

Team-spirited coworkers

Wellbeing programs

Discounts on hotel stays

Learning and development opportunities

Travel opportunities via Global Assign

Recognition programs

Job summary

Sheraton Hotels & Resorts at Heathrow Airport, West Drayton, a part-time role, seeks friendly waitstaff to deliver attentive service, know the menu, and upsell. You’ll join a team in Cast Iron Bar & Grill, ensuring smooth service across breakfast, lunch and dinner.

You’ll be expected to maintain cleanliness, assist guests, and work collaboratively with colleagues while delivering a memorable dining experience in a fast-paced environment.

Qualifications

• Excellent customer service and menu knowledge.
• Ability to upsell items when appropriate.
• Strong team player with safety-conscious approach.
• Dependable and punctual for shift-based roles.

Responsibilities

• Take guests' food and beverage orders, recommend items and upsell where appropriate.
• Ensure quick, friendly service and check guests' satisfaction.
• Prepare the restaurant for each service period and maintain cleanliness.
• Maintain cleanliness of the dining area, buffet, kitchen and bar.

Skills

Customer service

Team player

Safety awareness

Reliability

Job description

Additional Information

• Job Number: 26109177
• Job Category: Food and Beverage & Culinary
• Location: Heathrow Airport, West Drayton, England, United Kingdom, UB7 0HJVIEW ON MAP
• Schedule: Part Time
• Located Remotely?: N
• Position Type: Non-Management
• Pay Range: £12.21 + Service charge per hour

Position Summary

Explore our very big world

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

Your Place Of Work, What To Expect

This is a great opportunity to join a group of leaders who will support your career progression as well as developing your knowledge into becoming an expert. In this position, you’ll be working with a team of inspiring service experts in our brand new, award winning Cast Iron Bar & Grill. The restaurant, in the heart of Heathrow, welcomes his guests with a modern and friendly atmosphere. The Menu, cooked to perfection by our Executive Chef Amitabha and his team is made with fresh and flavorful locally sourced products. Our flagship restaurant team is guided by our Restaurant and Bar Manager Abhinu, who ensures we provide an attentive, spotless and friendly service. J

The impact you’ll make

Breakfast, lunch or dinner, the best meals aren’t just made by our brilliant chefs. They’re made even more memorable by the great service our guests enjoy. As one of our Waiters, you’ll make sure you know every dish on the menu, so you can make recommendations and answer any questions customers may have. You’ll make sure their food and drinks are served quickly, efficiently and with a smile - and if there are any issues, you’ll deal with them right away. Thanks to you, our guests will feel well-fed, happy and wanting to come back for more.

What You’ll Do

• Take guests’ food and beverage orders, making recommendations on menu items and taking opportunities to upsell where appropriate
• Ensure that all customers enjoy quick and efficient service, and check with them that the meal is meeting their expectations
• Ensure that the restaurant is set up and ready for each service period
• Take responsibility for ensuring the overall cleanliness of the restaurant and buffet area, as well as the kitchen and potentially the bar area

What We’re Looking For

• A warm, people-oriented demeanor
• A team-player attitude
• A safety-first approach
• Positive outlook and dependability

This role also requires the ability to move and lift objects weighing up to 50 lbs. In addition, you’ll need to be able to reach overhead and below your knees, including bending, twisting, pulling and stooping, and move over uneven or sloping surfaces. Prior to employment, we’ll ask you to complete safety training and certification.

Perks you deserve

• Competitive rate of pay + service charge
• Complimentary car park - worth up to 1,300.00 p/a
• Free meals on duty
• Team-spirited co-workers
• Encouraging management
• Wellbeing programs
• Learning and development opportunities
• Discounts on hotel rooms, gift shop items, food and beverage
• Recognition programs
• Inspiring career mentors
• Friendly a vibrant team atmosphere
• Graduate programs (subject to eligibility)
• Network of inspiring business leaders that support development and endless opportunities
• Travel the world with the #1 leader in hospitality (Global Transfers)

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll be appreciated and valued. With us, you sign up for a career, not simply for a job.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.