Front Office Receptionist

Hilton Worldwide, Inc.; London; On-site; Full time

Job summary

Join Hilton's Front Office team at their London location, where you will create memorable experiences for guests through exceptional service and knowledge of hotel facilities. Enjoy a range of employee perks while being part of a recognized brand in the hospitality sector.

Benefits

Smart uniform provided and laundered

Free and healthy meals when on duty

Career growth opportunities

Personal development programmes

Team Member Travel Program

Guest Experience Day

Team Member Referral Program

High street discounts

28 days holiday increasing to 33 days

Discounted dental and health cover

Discounted Parking - £2 per day

Modern and inclusive Team Member areas

Qualifications

• Friendly, positive, and passionate individual.
• Eager to be part of a team.

Responsibilities

• Create memorable experiences for guests.
• Ensure warm welcomes and exceptional customer service.

Skills

Customer Service

Teamwork

Positive Attitude

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

What makes Hilton Wembley unique, is the sense of belonging and teamwork shared throughout all our departments. This hotel is the #choiceofchampions – one day we are busy looking after a family on vacation visiting London, the next day a world famous sports team or music artist. But every day we are busy creating lasting memories.

Salary: £13.39 an hour + Incentives (39 Hours a week)

A WORLD OF REWARDS

• Smart uniform provided andlaundered
• Free and healthy meals when on duty
• Grow your Career your next position could beas a Front Office Supervisor or Front Office Shift Leader
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Guest Experience Day 1 night stay with breakfast per year
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Discounted Parking - £2 per day at Red Car Park
• Modern and inclusive Team Member’s areas

You will join the Front Office team, working in the Reception area of the hotel.

You enjoy creating memorable experiences for our guests, ensuring the warmest welcome, demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities.

Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you!

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

HospitalityIntegrityLeadershipTeamworkOwnershipNow

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company