Front Office Receptionist

Hilton Worldwide, Inc.; London; On-site; GBP 1,000; Full time

Job summary

Join a prestigious hotel in the heart of London as a Front Office Receptionist, where your passion for hospitality will shine. This iconic establishment offers a unique opportunity to create memorable experiences for guests while working in a vibrant team environment. With comprehensive training and support, you will develop your career in a role that emphasizes exceptional customer service and teamwork. Enjoy a range of rewards including competitive pay, career growth opportunities, and various perks that enhance your work-life balance. If you are friendly, positive, and eager to make a difference, this position is the perfect fit for you.

Benefits

Uniforms provided

Free and healthy meals when on duty

Career growth opportunities

Personal development programmes

Team Member Travel Program

Team Member Referral Program

High street discounts

28 days holiday including bank holidays

Discounted dental and health cover

Free Parking

Qualifications

• Exceptional customer service skills and a friendly demeanor.
• Ability to work in a team and create memorable guest experiences.

Responsibilities

• Welcome guests warmly and provide exceptional customer service.
• Demonstrate knowledge of room categories and hotel facilities.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Job description

Job Description - Front Office Receptionist (HOT0B7PS)

Job Number:

HOT0B7PS

Work Locations

The Waldorf Hilton, London Aldwych London WC2B 4DD

WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

The Waldorf Hilton London is an iconic & historic London hotel built in the late 1800s, located in Aldwych.

The hotel features 298 Guest Rooms, including 19 suites, blending Edwardian "Du Siecle" with modern comfort. Our hotel sits in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House, and Trafalgar Square.

Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach. We ensure comfortable, luxurious stays for all our guests, with guidance on locally immersive experiences where desired.

Homage’s restaurant and Décor pays tribute to the Grand Cafés of Europe Renaissance, offering a high standard of Modern British Food. Good Godfrey’s bar & Lounge offers crafty & cosmopolitan cocktails as well as canapés and light bites.

Salary: £13.00 an hour plus Incentive schemes – 39 Hours a week.

A WORLD OF REWARDS

• Uniforms provided
• Free and healthy meals when on duty
• Grow your Career that could be as a Reception Supervisor
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Modern and inclusive Team Member’s areas

You will join the Front Office team, working in the Reception area of the hotel.

You enjoy creating memorable experiences for our guests, ensuring the warmest welcome, demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities.

Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job:

Guest Services, Operations, and Front Office