Front Office Porter/Driver

Heckfield Place; Heckfield; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Base salary

Tronc

Holiday allowance

Healthcare

EAP

Life cover

F&B discount

Staff meals

Recognition scheme

Recruit a Friend

Online discounts

Job summary

Heckfield Place in Hampshire is seeking a Hotel Porter/Driver to welcome guests, assist with luggage and drive hotel vehicles around the estate. You will be among the first to greet guests and support the front office team.

Applicants must hold a full UK driving licence and be at least 25 years old. The role includes evenings and weekends, a base salary of £26,500, and a comprehensive benefits package.

Qualifications

• Must have full UK driving licence.
• Must be at least 25 years old due to insurance policy.
• Excellent customer service skills.

Responsibilities

• Greeting guests in a friendly and professional manner
• Carrying guests’ luggage to and from rooms
• Labeling all guest luggage and maintaining luggage room in a clean and tidy manner
• Supporting the front office team with check ins/outs and guest requests
• Use of Hotel vehicles for transporting guests around the estate and collection of guests from local train stations
• Maintenance & regular checks of hotel vehicles and bicycles
• Valet parking of guests vehicles
• To be responsible for placing the correct luggage in the correct room and notifying the manager upon completion.
• To be responsible for collecting luggage from the rooms of departing guests and placing it in the correct vehicle or labelling it and keeping it in the luggage room
• Have an open schedule that allows you to work evenings and weekends.

Job description

Would you like join an extraordinary gathering of people on an amazing Estate which centres around a beautiful hotel? Heckfield is a living place: a Georgian family home lovingly restored to its classic origins and rewoven into 400-acres of Hampshire. Elegantly evolving, resolutely natural, we’re a beautiful piece of English history that redefines the idea of a hotel.

We are now looking for a Hotel Porter/Driver to join our friendly Front Office team.

For you to be able to drive our guest cars, our insurance policy requires drivers to be at least 25 years old. If this requirement is not met, we are unable to move forward with your application right now. You will need a full clean UK licence to apply for this role. We truly appreciate your understanding

Our Front Office Porter/Driver are amongst the first to greet our guests so strong customer service skills are a must.

Position responsibilities include but aren't limited to:

• Greeting guests in a friendly and professional manner
• Carrying guests luggage to and from rooms
• Labelling all guest luggage and maintaining luggage room in a clean and tidy manner
• Supporting the front office team with check ins/outs and guest requests
• Use of Hotel vehicles for transporting guests around the estate and collection of guests from local train stations
• Maintenance & regular checks of hotel vehicles and bicycles
• Valet parking of guests vehicles
• To be responsible for placing the correct luggage in the correct room and notifying the manager upon completion.
• To be responsible for collecting luggage from the rooms of departing guests and placing it in the correct vehicle or labelling it and keeping it in the luggage room
• Have an open schedule that allows you to work evenings and weekends.

Benefits:

• Basic Salary of £26,500 PA
• Tronc (Allocation for 2025 was £7,800+ per annum / per person based on full time hours)
• Increased holiday allowance
• Vitality healthcare cover
• Employee assistance programme
• Life assurance scheme (from day one, covering up to 2x your annual salary)
• 50% F&B discount when dining in our restaurants
• Company sick pay
• Enhanced maternity pay
• Enhanced paternity pay
• Recruit a Friend bonus (£1000)
• Monthly employee recognition scheme
• Annual employee parties
• Free staff meals
• 50% discount on Wildsmith Skin products
• Heckfield Plus - online discounts

At Heckfield we pride ourselves on providing training, development and a chance to progress within the company.