Luggage Porter

Platinum Recruitment Consultancy; Greenham; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Complimentary overnight stays with/for

50% food and beverage discount

Contributory pension scheme

Life assurance

Job summary

Platinum Recruitment Consultancy is hiring a Luggage Porter for a prestigious Ascot hotel. The role combines luggage assistance, valet parking and personalised guest service to ensure a seamless arrival and stay for guests.

You will welcome guests, provide directions, help with luggage, drive estate buggies, and work closely with colleagues to exceed guest expectations in a luxury environment.

Qualifications

• Professional approach with excellent guest service in luxury hospitality.
• Experience in a luxury five-star environment.
• Porter or valet parking experience.
• Full UK or EU driving licence with at least 3 years UK driving experience.
• Minimum age of 21.
• Friendly, confident and professional demeanor.
• Excellent attention to detail.
• Genuine passion for outstanding customer service.
• Ability to work effectively as part of a team.

Responsibilities

• Provide luggage assistance, valet parking and personalised service as part of the guest journey.
• Welcome guests with a warm, professional approach.
• Offer concierge-style assistance including directions and local recommendations.
• Escort guests and assist with luggage handling.
• Safely park and retrieve vehicles; drive estate buggies and provide local transfers.
• Maintain accurate luggage records and a well-presented driveway.
• Deliver discreet, personalised customer service and collaborate across departments.

Skills

Guest service

Hospitality

Valet parking

Driving license

Team player

Job description

Luggage Porter - Ascot | £26,576.80 + up to £5,000 service charge

Enjoy a luxury hospitality role combining luggage services, guest interaction and valet parking.

Are you passionate about delivering exceptional guest experiences? This Luggage Porter opportunity in Ascot offers the chance to work in a prestigious luxury hospitality environment, combining personalised guest service with valet parking and luggage assistance.

Why apply / What's in it for you?

• £26,576.80 per annum, plus up to £5,000 service charge
• Complimentary overnight stays with breakfast within the hotel group
• 50% food and beverage discount at selected restaurants
• Very generous employee introductory scheme
• Team awards and incentive programmes
• Contributory pension scheme from your start date
• Life assurance cover
• Complimentary laundered uniform
• Free meals whilst on duty
• Complimentary internet access in team areas
• Interest‑free season ticket loan
• Occupational health support, including subsidised massage treatments and health clinics
• Complimentary eye test for VDU users

Key Responsibilities

• As a Luggage Porter, you'll be an important part of the guest journey, providing a seamless combination of luggage assistance, valet parking and personalised service.
• Welcome guests with a warm and professional approach
• Provide concierge-style assistance, including directions and local recommendations
• Escort guests and assist with luggage handling
• Safely park and retrieve guest vehicles as part of the valet parking service
• Drive estate buggies and provide local shuttle transfers
• Maintain accurate luggage records and a well‑presented driveway
• Deliver discreet and personalised customer service
• Work closely with colleagues across all departments to exceed guest expectations
• Follow all health and safety procedures and maintain required certifications
• Support the wider team with additional duties as business needs require

What we're looking for

• The ideal candidate will have a professional approach, excellent guest service skills and experience working in a luxury hospitality setting.
• Previous experience in a luxury, five-star hospitality environment
• Previous porter or valet parking experience
• A full UK or EU driving licence & at least 3 years' UK driving experience for the relevant vehicle type
• Minimum age of 21 years
• Friendly, confident and professional manner
• Excellent attention to detail
• A genuine passion for delivering outstanding customer service
• Ability to work effectively as part of a team

If you're looking for your next step as a Luggage Porter in Ascot, combining luggage services with valet parking in a luxury hospitality environment, we'd love to hear from you.

Job Number │ (phone number removed)/INDFOH

Location │ Ascot

Role │ Luggage Porter