Hotel Porter

Hotel Reception at The Newt in Somerset; Castle Cary; On-site; GBP 14,683 - 20,913; Full time

Benefits offered by this job

Life Cover

24/7 GP access

Spa access

50% spa discount

Gym access

Cycle to Work

Staff meals

Staff discount 30%

Garden membership

Newt Awards

Restaurant discount 30%

Annual leave 30 days

Job summary

The Newt in Somerset is seeking a Hotel Porter to be the first welcome for guests, coordinating luggage, transport, and delivery of amenities to rooms. You’ll be part of the Front of House team, ensuring a seamless, luxury guest journey across The Newt estate.

We offer a competitive hourly rate of up to £12.92 with benefits, 40 hours over 4 days, and a requirement for a full UK driving licence. A proactive, guest-focused attitude and strong teamwork are essential for this role.

Qualifications

• Proactive, confident and personable approach.
• Passion for delivering exceptional guest experiences.
• Strong communication and organisational skills.
• Ability to prioritise tasks in a fast-paced environment.
• Physically capable of lifting and moving luggage safely.

Responsibilities

• Assist with guest arrivals and departures, handling luggage and smoother transitions.
• Coordinate luggage handling, room drops, and guest transport logistics across the estate.
• Operate hotel buggies/buses safely and efficiently.
• Respond promptly to guest requests with professionalism and care.
• Deliver luggage to rooms and maintain accurate tracking and storage.

Skills

Proactive attitude

Communication skills

Organisational skills

Team player

Physical fitness

Job description

Hotel Porter

Up to £12.92 per hour plus tronc and fantastic benefits

40 hours over 4 days, consisting of 10-hour shifts from 10:00am to 8:00pm. Regular weekends

A driving license is required for this role

Be the first smile our guests see—and the lasting impression they never forget.

Take a look at our website

Read the full job description here

Our Hotel Porter

As a key ambassador for the hotel, you’ll be at the heart of creating seamless, welcoming, and memorable guest experiences. From the moment guests arrive to their final farewell, you’ll ensure every detail is handled with precision, warmth, and care. Supporting the Front of House team, you’ll coordinate logistics across the estate—from luggage handling to guest transport—helping deliver an effortless luxury experience that defines The Newt.

Key Responsibilities

• Support guest arrivals and departures, assisting with luggage and smooth transitions
• Manage daily logistics including luggage handling, room drops, and guest transport
• Operate hotel buggies/buses safely and efficiently
• Respond promptly to guest requests with professionalism and care
• Deliver luggage to rooms and ensure accurate tracking and storage
• Maintain a secure and organised luggage room
• Assist with in-room deliveries such as amenities and guest requests
• Monitor entrance and lobby areas, reporting any maintenance or presentation issues

What we can offer

• A positive workplace environment with opportunities to develop both personally and professionally.
• Peace of mind with Employee Life Cover, providing your nominated loved one with 2x your salary.
• Support from our Employee Assistance Programme, including unlimited 24/7 remote GP appointments for you and your family.
• Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
• Stay in shape with complimentary use of our gym and wellbeing classes.
• Access to our Cycle to Work scheme, supporting wellbeing and sustainable commuting.
• Complimentary staff meal when onsite – crafted by our dedicated kitchen team, often featuring fresh produce from our estate.
• Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
• Complimentary garden membership for The Newt and our partner gardens, including the Eden Project, Kew Gardens and The Lost Gardens of Heligan.
• We value your hard work and recognise your achievements through our colleague recognition programme – Newt Awards, with the opportunity to achieve amazing rewards, including a complimentary Hotel Stay.
• Discover exclusive perks with discounted hotel stays for staff, accompanied by a 30% discount at our restaurants.
• A team that knows how to have fun with regular team engagement activities, including Fun Squad events.
• Up to 30 days annual leave each year for our full-time team.

What we're looking for

• A proactive, confident and personable approach
• Passion for delivering exceptional guest experiences
• Strong communication and organisational skills
• Ability to prioritise tasks in a fast-paced environment
• Physically capable of lifting and moving luggage safely
• Comfortable working both indoors and outdoors in varying conditions
• A team player who builds strong relationships with colleagues
• Full UK driving licence

Where you'll be working

The Front of House team plays a crucial role in achieving our vision of a seamless guest journey across The Newt estate. As the first and last point of contact for our guests, the department ensures every visitor enjoys a welcoming, professional and memorable experience. Beyond guest service, the team supports the wider hotel and estate operations, contributing to the vibrant, community-focused culture of The Newt in Somerset.

Who are we- The Newt in Somerset

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.

INDAVR