Hotel Porter

Foxhills; Chertsey; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Staff parking

Dining discounts

Wellbeing program

Job summary

Foxhills Collection is seeking a motivated Porter to join our luxury hotel team in Ottershaw. The role involves welcoming guests, assisting with luggage, guiding them to rooms, and supporting a polished public area, including entrances and lobby.

You will work full-time on-site, with shifts that include evenings, weekends, and holidays, delivering friendly, attentive service to ensure memorable guest experiences at our countryside luxury resort.

Qualifications

• Excellent customer service and interpersonal skills.
• Able to work in a team and independently.
• Attention to detail and a proactive approach to work.
• Flexible to work shifts including evenings, weekends and holidays.
• Valid driver's license preferred.

Responsibilities

• Welcome guests upon arrival and assist with carrying luggage and belongings.
• Escort guests to their rooms and provide information about hotel facilities.
• Maintain cleanliness and tidiness in public areas, including entrances and lobby.
• Assist with parking and retrieving guests' vehicles as needed.
• Handle guest requests promptly and efficiently.
• Collaborate with other departments to ensure seamless guest experiences.
• Deliver room services.

Skills

Customer service

Interpersonal skills

Teamwork

Attention to detail

Flexibility

Job description

Our mission is to make everyone feel better when they leave than when they arrived. Each of us plays an important role; here is the role you could play.

Job Vacancy: Porter at Foxhills Collection

Are you a dedicated individual with a passion for providing exceptional service? Foxhills Collection is currently seeking a motivated Porter to join our esteemed team at our luxurious establishment.

Position: Foxhills Collection
Location: Foxhills Collection
Type: Full-time

About Us:

Nestled in the heart of Ottershaw, Foxhills Collection is renowned for its exquisite accommodations, world-class amenities, and impeccable service. As a member of our team, you will have the opportunity to contribute to creating unforgettable experiences for our discerning guests.

Responsibilities:

• Welcome guests upon arrival and assist with carrying luggage and belongings


• Escort guests to their rooms and provide information about hotel facilities


• Maintain cleanliness and tidiness in public areas, including entrances and lobby


• Assist with parking and retrieving guests' vehicles as needed


• Handle guest requests promptly and efficiently


• Collaborate with other departments to ensure seamless guest experiences


• Deliver room services

Requirements:

• Previous experience in a similar role preferred


• Excellent customer service and interpersonal skills


• Able to work in a team and independently


• Attention to detail and a proactive approach to work


• Flexibility to work shifts including evenings, weekends, and holidays


• Valid driver's license preferred

Benefits:

• Competitive salary package


• Company pension scheme - People's Partnership


• Enhanced Company Sick Pay, Maternity and Paternity


• Opportunities for career advancement and professional development.


• Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.


• Complimentary Country Club Membership for a partner/spouse and children after one years' service.


• Staff discounts on dining, including 50% off in in selected restaurants when on shift, hotel stays, spa treatments, golf access and other amenities.


• Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more.


• Employee assistance program, with 24/7 assistance available.


• Anniversary stay - a complimentary one night stay and breakfast for two at Foxhills.


• Birthday breakfast – a complimentary breakfast for you and one other at one of our restaurants.


• Colleague social events including an annual staff party


• Free on-site parking

Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.
This position requires the candidate to prove their right to work in the UK