Night Porter

Theobalds Hotel; Enfield; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Employee assistance programme

Wages as you earn (Stream)

Discounts on meals and stays

Development programmes

Bike to work

Bus saving scheme

Company pension

Free on-site parking

Company events

Job summary

Theobalds Hotel in Enfield, United Kingdom, is seeking a Night Porter who thrives in a quiet, security-minded environment and delivers outstanding guest service during night hours.

Working a 4 on, 4 off pattern, you will perform night audits, assist with breakfast setup, handle guest queries, and maintain safety and cleanliness across the hotel while supporting a smooth handover to the day team.

Qualifications

• Experience of Night Working (preferred).
• Superb Customer Service skills—gained on a reception desk or similar is highly advantageous.
• Minimum 1 year Hospitality experience preferred.
• Experience of presenting an environment that exceeds our Guest expectations.
• Excellent punctuality and attention to detail.
• A DBS check must be successfully completed before employment in this role can commence.

Responsibilities

• Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property- check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights
• Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
• Attend to any incidents throughout night service- responsible for checks and attendance in the event of a emergency services attendance.
• Carry out breakfast set‑up duties to ensure the restaurant and service areas are fully prepared for the morning operation, supporting a smooth handover to the day team.

Skills

Night shift experience

Customer service

Hospitality experience

Punctuality

Attention to detail

Job description

We're looking for an enthusiastic, reliable and calm under pressure individual to join out team as our next Night Porter. If you thrive when everyone else is sleeping, enjoy variety in your role and take pride in providing outstanding guest service, this role may be for you! Working a 4 on, 4 off shift pattern, no two nights are ever the same. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

Set amidst 55 acres, Theobalds Estate is located within the grounds of a Grade II Listed Georgian mansion house. The mansion house itself is currently undergoing restoration as part of a two-year project, which will add to the estate’s unique charm.

As a Night Porter your responsibilities will include:

• Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property- check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights
• Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
• Attend to any incidents throughout night service- responsible for checks and attendance in the event of a emergency services attendance.
• Carry out breakfast set‑up duties to ensure the restaurant and service areas are fully prepared for the morning operation, supporting a smooth handover to the day team.

Experience and skills for our Night Porter role:

• Experience of Night Working (preferred)
• Superb Customer Service skills- gained on a reception desk or similar is highly advantageous.
• Minimum 1 years Hospitality experience preferred.
• Experience of presenting an environment that exceeds our Guest expectations.
• Excellent punctuality and attention to detail

* A DBS check must be successfully completed before employment in this role can commence.

What we can offer you:

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week
• Stream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Discounts up to 50% on meals and stays across the whole group around the UK
• Development programmes to support you grow into a ‘Hospitality Superstar’ with clear progression pathways, internal promotions and access to apprenticeships
• Bike to work scheme
• Bus saving scheme
• AE Pension
• Free on-site parking – site dependent
• Company Events

As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!